Supports patient care delivery by providing clerical services.
PROMOTES PATIENT CARE
By responding to patient requests and insures follow-up
obtaining needed services from nurses, licensed practical nurses, physicians, aides, and other hospital associates.
PROMOTES CUSTOMER SERVICE
By greeting visitors, in person or on the telephone
relaying calls to patients
referring inquiries to nursing and physician staff.
By answering questions and requests and relays information accurately
uses unit communication book to relay messages to staff on other shifts.
ESTABLISHES PATIENT RECORD
By preparing medical record
completing patient identification information, if applicable.
TRANSCRIPTION AND MAINTENANCE OF PATIENT RECORDS
Accurately transcribes (per protocol) physician orders, and dates transcription.
Notifies RN of STAT orders.
Uses acceptable abbreviations.
Accurately completes all necessary requisitions for diagnostic tests, either manually or by computer.
Resheets medical record and maintains proper sequence of chart.
Files reports in medical record after physician signs.
Makes appropriate copies of medical records fro diagnostic tests and consults.
Enters census changes into hospital computer
Verifies physician privileges.
Checks chart for orders after physicians leave unit and verifies that orders are signed off by RNs.
Check charts at the completion of shift for orders needing to be signed off
ARRANGES DISCHARGES/PATIENT APPOINTMENTS
By entering patient discharge in computer system and notify patient transport service
if necessary, makes patient appointments and arranges for transportation when appropriate.
MAINTAINS PATIENT CONFIDENCE AND ORGANIZATIONAL CONFIDENTIALITY
By keeping information confidential.
MAINTAINS SAFE AND CLEAN WORKING ENVIRONMENT
By complying with procedures, rules, and regulations
adhering to infection control policies and protocols.
MAINTAINS UNIT OPERATIONS AND EFFICIENCY
By following policies and procedures; reporting needed changes
completing work orders.
By cleaning and restocking equipment as necessary
assisting with cleaning and monitoring of equipment
maintaining rental equipment log for unit
reporting to unit on time, ready to meet the responsibilities of the position
and punching in and out as per Good Shepherd policy and maintaining Etime sheet as necessary.
MAINTAINS UNIT SUPPLIES INVENTORY
By checking stock to determine inventory level
anticipating needed supplies
placing and expediting orders for supplies
verifying receipt of supplies.
By ordering inventory only as needed.
KEEPS UNIT EQUIPMENT OPERATIONAL
By following manufacturer's instructions and established procedures
removing defective equipment and calling for repairs.
MAINTAINS CONTINUITY AMONG WORK TEAMS - CONTRIBUTES TO TEAM EFFORT
Contributes to positive working environment and maintains effective work relationships with all hospital associates.
Attends and contributes positively in unit and departmental meetings.
Participates in committee meetings, performance improvement projects, quality improvement process.
Demonstrates flexibility in response to change.
Acts as support personnel to allow other associates to complete their responsibilities
Attendance is maintained.
Demonstrates on-going participation in continuing education.
By completing mandatory educational requirements
Identifying and addressing learning needs.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School Diploma required
Previous clerical experience preferred
Licenses / Certifications
Basic Life Support / CPR, as a healthcare provider, per the American Heart Association required
Good Shepherd Rehab