Patient Care Unit Clerk

JOB SUMMARY

Supports patient care delivery by providing clerical services.

ESSENTIAL FUNCTIONS

PROMOTES PATIENT CARE

By responding to patient requests and insures follow-up

obtaining needed services from nurses, licensed practical nurses, physicians, aides, and other hospital associates.

PROMOTES CUSTOMER SERVICE

By greeting visitors, in person or on the telephone

answering inquiries

relaying calls to patients

giving directions

referring inquiries to nursing and physician staff.

COMMUNICATES/PROVIDES INFORMATION

By answering questions and requests and relays information accurately

uses unit communication book to relay messages to staff on other shifts.

ESTABLISHES PATIENT RECORD

By preparing medical record

completing patient identification information, if applicable.

TRANSCRIPTION AND MAINTENANCE OF PATIENT RECORDS

Accurately transcribes (per protocol) physician orders, and dates transcription.

Notifies RN of STAT orders.

Uses acceptable abbreviations.

Accurately completes all necessary requisitions for diagnostic tests, either manually or by computer.

Resheets medical record and maintains proper sequence of chart.

Files reports in medical record after physician signs.

Makes appropriate copies of medical records fro diagnostic tests and consults.

Enters census changes into hospital computer

Verifies physician privileges.

Checks chart for orders after physicians leave unit and verifies that orders are signed off by RNs.

Check charts at the completion of shift for orders needing to be signed off

ARRANGES DISCHARGES/PATIENT APPOINTMENTS

By entering patient discharge in computer system and notify patient transport service

if necessary, makes patient appointments and arranges for transportation when appropriate.

MAINTAINS PATIENT CONFIDENCE AND ORGANIZATIONAL CONFIDENTIALITY

By keeping information confidential.

MAINTAINS SAFE AND CLEAN WORKING ENVIRONMENT

By complying with procedures, rules, and regulations

adhering to infection control policies and protocols.

MAINTAINS UNIT OPERATIONS AND EFFICIENCY

By following policies and procedures; reporting needed changes

completing work orders.

By cleaning and restocking equipment as necessary

assisting with cleaning and monitoring of equipment

maintaining rental equipment log for unit

reporting to unit on time, ready to meet the responsibilities of the position

and punching in and out as per Good Shepherd policy and maintaining Etime sheet as necessary.

MAINTAINS UNIT SUPPLIES INVENTORY

By checking stock to determine inventory level

anticipating needed supplies

placing and expediting orders for supplies

verifying receipt of supplies.

By ordering inventory only as needed.

KEEPS UNIT EQUIPMENT OPERATIONAL

By following manufacturer's instructions and established procedures

removing defective equipment and calling for repairs.

MAINTAINS CONTINUITY AMONG WORK TEAMS - CONTRIBUTES TO TEAM EFFORT

Contributes to positive working environment and maintains effective work relationships with all hospital associates.

Attends and contributes positively in unit and departmental meetings.

Participates in committee meetings, performance improvement projects, quality improvement process.

Demonstrates flexibility in response to change.

Acts as support personnel to allow other associates to complete their responsibilities

Attendance is maintained.

Demonstrates on-going participation in continuing education.

By completing mandatory educational requirements

Identifying and addressing learning needs.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

High School Diploma required

Work Experience

Previous clerical experience preferred

Licenses / Certifications

Basic Life Support / CPR, as a healthcare provider, per the American Heart Association required