Pulmonary Associates Of Richmond Richmond , VA 23234
Posted 2 weeks ago
The Company: Pulmonary Associates of Richmond (PAR) has been around since 1974. That's 50 years of serving the greater Richmond community and we continue to grow! We specialize in pulmonary medicine, sleep disorders and research. Our staff cares about our patients and delivers the utmost excellence in quality care and customer service.
The Position: PAR seeks enthusiastic and customer service-oriented Patient Care Representatives to perform patient check in, check out, and other administrative tasks for our North Chesterfield PAR location. Enjoy weekly pay with the opportunity to grow in a team-oriented work environment.
Job Responsibilities
Greet patients and instructing them on the use of the Phreesia pad.
Enter demographic and insurance data on all patients and acknowledge patients in Allscripts.
Scan financial paperwork and insurance cards.
Obtain referrals when required.
Check patient out in Allscripts.
Schedule follow up appointment and tests.
Complete order forms and give instructions to the patients.
Call patients to schedule / reschedule appointments.
Complete daily administrative tasks: mail appointment reminders and paperwork, scan, index and distribute faxes in EMR, check and respond to patient messages in EMR, fax patient paperwork to DME companies, etc.
EMR maintenance: fax daily notes to other physicians from output queue, fax LabCorp orders from lab queue and clear orders out of results tab
Assist Medical Assistants with daily workload as time permits.
Adhere to Pulmonary Associates' standards of excellent customer service to patients, caregivers, providers, coworkers, and those outside of Pulmonary Associates
Adhere to HIPAA policies and procedures in order to protect patient privacy and security.
Perform other duties as assigned by provider, supervisor or member of Administration - for example, cross trained to perform patient check in and / or check out during clinic.
Qualifications
Education: High School Diploma or equivalent. One year of front desk experience in medical practice or one year of customer service experience is preferred.
Knowledge
Knowledge of reception tasks, clinic policies and procedures and patient paperwork
Knowledge of customer service concepts and techniques
Knowledge of Pulmonary Associates services
Skills
Customer Service skills, including building rapport, showing empathy, active listening, probing, problem solving and de-escalating upset patients and visitors.
Computer software in a Windows environment
Skill in using Allscripts PM and EMR, and Phreesia
Skill in using office equipment, including multiline phone, copier, and fax machine.
Abilities
Effectively communicate verbally on the phone and in writing in email and EMR messages
Adapt to changes in policies, processes, and systems.
Work quickly while paying close attention to detail.
Ability to use good judgment.
Establish and maintain effective working relationships with coworkers, physicians, patients, and the public.
Benefits
401(k)
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Employee referral program
Health insurance
Short term and long-term disability insurance
Accidental disability & dismemberment Insurance
Critical Illness
Life insurance
Paid time off
Retirement plan
Vision insurance
WEEKLY PAY
Physical / Mental Demands
Sitting for long periods of time as well as occasional standing and walking.
Manual dexterity for using a computer keyboard and office machines.
Ability to view computer screens for long periods.
Occasional stress related to workload and physician / patient demands.
Pulmonary Associates of Richmond is an equal opportunity employer.
Pulmonary Associates Of Richmond