Patient Care Representative

The Company: Pulmonary Associates of Richmond (PAR) has been around since 1974. That's 50 years of serving the greater Richmond community and we continue to grow! We specialize in pulmonary medicine, sleep disorders and research. Our staff cares about our patients and delivers the utmost excellence in quality care and customer service.

The Position: PAR is seeking two enthusiastic and customer service-oriented Patient Care Representatives to perform patient check in, check out, and other administrative tasks for our West Broad PAR location. Enjoy weekly pay with the opportunity to grow in a team-oriented work environment.

Job Responsibilities

• Greet patients and instructing them on the use of the Phreesia pad.

• Enter demographic and insurance data on all patients and acknowledge patients in Allscripts.

• Scan financial paperwork and insurance cards.

• Obtain referrals when required.

• Check patient out in Allscripts.

• Schedule follow up appointment and tests.

• Complete order forms and give instructions to the patients.

• Call patients to schedule / reschedule appointments.

• Complete daily administrative tasks: mail appointment reminders and paperwork, scan, index and distribute faxes in EMR, check and respond to patient messages in EMR, fax patient paperwork to DME companies, etc.

• EMR maintenance: fax daily notes to other physicians from output queue, fax LabCorp orders from lab queue and clear orders out of results tab

• Assist Medical Assistants with daily workload as time permits.

• Adhere to Pulmonary Associates' standards of excellent customer service to patients, caregivers, providers, coworkers, and those outside of Pulmonary Associates

• Adhere to HIPAA policies and procedures in order to protect patient privacy and security.

• Perform other duties as assigned by provider, supervisor or member of Administration - for example, cross trained to perform patient check in and / or check out during clinic.

Qualifications

Education: High School Diploma or equivalent. One year of front desk experience in medical practice or one year of customer service experience is preferred.

Knowledge

• Knowledge of reception tasks, clinic policies and procedures and patient paperwork

• Knowledge of customer service concepts and techniques

• Knowledge of Pulmonary Associates services

Skills

• Customer Service skills, including building rapport, showing empathy, active listening, probing, problem solving and de-escalating upset patients and visitors.

• Computer software in a Windows environment

• Skill in using Allscripts PM and EMR, and Phreesia

• Skill in using office equipment, including multiline phone, copier, and fax machine.

Abilities

• Effectively communicate verbally on the phone and in writing in email and EMR messages

• Adapt to changes in policies, processes, and systems.

• Work quickly while paying close attention to detail.

• Ability to use good judgment.

• Establish and maintain effective working relationships with coworkers, physicians, patients, and the public.

Benefits

• 401(k)

• Dental insurance

• Employee assistance program

• Employee discount

• Flexible spending account

• Employee referral program

• Health insurance

• Short term and long-term disability insurance

• Accidental disability & dismemberment Insurance

• Critical Illness

• Life insurance

• Paid time off

• Retirement plan

• Vision insurance

• WEEKLY PAY

Physical / Mental Demands

• Sitting for long periods of time as well as occasional standing and walking.

• Manual dexterity for using a computer keyboard and office machines.

• Ability to view computer screens for long periods.

• Occasional stress related to workload and physician / patient demands.

Pulmonary Associates of Richmond is an equal opportunity employer.