Patient Care Representative / MA

Suncoast Community Health Center Brandon , FL 33511

Posted 2 months ago

POSITION TITLE: Patient Care Representative (PCR)

FLSA: NON-EXEMPT

Under the direct supervision of the Charge Nurse, the incumbent is responsible for monitoring and screening of all telephone calls for the Clinical Department.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • Medical Assistant diploma

  • Computer literate.

  • Two years of experience as a customer service or public relations representative in a clinic or hospital preferred.

  • Strong knowledge of medical terminology.

  • Strong interpersonal/telephone skills.

  • CPR

  • Bilingual (Spanish/English) preferred.

PRINCIPAL DUTIES:

  • Monitor and respond to all incoming phone calls for the medical department. Document messages, prioritize urgency and route to licensed nurse/provider or other appropriate people for further action.

  • Document all telephone calls and directions given to the patient.

  • Forward calls regarding assessment, symptoms and judgment calls, emergency care or medical advice to Charge Nurse, triage nurses, POD nurses at clinical sites.

  • Review request of pharmacy orders for medication and refills, per Call Center Policy #T-150

  • Assist patients requesting appointments with their Primary Care Provider.

  • Assist patients with referral requests.

  • Other duties as assigned.

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Patient Care Representative / MA

Suncoast Community Health Center