POSITION TITLE: Patient Care Representative (PCR)
Under the direct supervision of the Charge Nurse, the incumbent is responsible for monitoring and screening of all telephone calls for the Clinical Department.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Medical Assistant diploma
Two years of experience as a customer service or public relations representative in a clinic or hospital preferred.
Strong knowledge of medical terminology.
Strong interpersonal/telephone skills.
Bilingual (Spanish/English) preferred.
Monitor and respond to all incoming phone calls for the medical department. Document messages, prioritize urgency and route to licensed nurse/provider or other appropriate people for further action.
Document all telephone calls and directions given to the patient.
Forward calls regarding assessment, symptoms and judgment calls, emergency care or medical advice to Charge Nurse, triage nurses, POD nurses at clinical sites.
Review request of pharmacy orders for medication and refills, per Call Center Policy #T-150
Assist patients requesting appointments with their Primary Care Provider.
Assist patients with referral requests.
Other duties as assigned.
Suncoast Community Health Center