Patient Care Representative

Position Information

Job Title Patient Care Representative Department Kingsport Family Practice - 32105 Pay Grade 6 Job Category Support Staff Job Summary

This position is located at Kingsport Family Medicine.

The Patient Care Representative works under the general supervision of the Center Manager performing medical front office duties. Job duties involve the following:

• Provide excellent customer service by maintaining friendly/professional interactions with patients

• Computerized appointment scheduling via telephone and face-to-face while maintaining a professional demeanor

• Performing data entry of over-the-counter charges and payments

• Handling patient registration and certification of patient demographics

• Verifying all patient information at the time of each scheduled appointment

• Setting up medical records

• Assisting in retrieving medical records as needed

• Assisting in filing and maintaining medical records;

• Performing other related duties as assigned

The value of employment at ETSU goes far beyond salary. The official workday is 7.5 hours, which includes a one-hour lunch/meal break. Regular benefited ETSU employees enjoy a full range of benefits, services, and programs including:

• Paid time off & leave

• 17 paid holidays

• Educational Assistance

• Health and life insurance

• Retirement

• Access to University facilities and services and much more!

Check out the ETSU Human Resources Benefits page for additional information at: https://www.etsu.edu/human-resources/benefits/

ETSU is committed to ensuring that our students, faculty, and staff are valued and work in an environment of openness and acceptance. ETSU is an Equal Opportunity/Affirmative Action employer.

Disclaimer: The Job Summary is intended to describe the general nature and level of work being performed by individuals in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the essential functions of the position satisfactorily with or without reasonable accommodations.

Knowledge, Skills and Abilities

• Ability to work in a fast-paced environment, be flexible, and handle stress well

• Ability to accept responsibility and take initiative in accomplishing duties

• Ability to communicate effectively with patients, supervisors, physicians, and co-workers both orally and in writing

• Ability to communicate professionally via telephone

• Ability to handle all patient information responsibly

• Ability to adhere to and apply all university, college, department, and clinic policies and procedures

• Ability to behave professionally at all times and present a positive image of the facility

• Ability to work as a team member

• Ability to react calmly in emergencies

• Ability to pay attention to details

• Ability to apply time management principles to accomplish assigned duties

• Keyboarding skills and basic computer knowledge

• Knowledge of office equipment: copier, fax, multiline phone system

Required Qualifications

• High school diploma or GED
• Two years of office experience

OR

• At least one year of post-high school course-level work

• One year of office experience.

Preferred Qualifications

• Similar experience in medical front office (including knowledge of managed care insurance, CPT- and ICD- coding, cashiering, and appointment scheduling)
• Experience with electronic health records (Allscripts preferred)
• Experience with practice management software (Allscripts PM preferred)
• Experience with telephone customer service on a multi-line phone system

Salary 31,746.00

Posting Detail Information

Posting Number SS01607P Is this position subject to a criminal background check? Yes Is any part of the funding for this posting coming from a grant or outside funding source? No Open Date 06/25/2024 Close Date Open Until Filled Yes Special Instructions to Applicants

Support Staff/Clerical positions are only required to be posted for a minimum of five (5) calendar days. The closing date for this posting is subject to change without notice to applicants.