Patient Care Rep III HS - Home Support - Springfield

Summary

Best in Class Work Environment

• 5x Modern Healthcare Best Places to work

• America's Greatest Workplaces 2023 - Newsweek

• Best Employers for New Grads 2023- Forbes

• Greatest Workplace for Women 2023 - Newsweek

Benefits

• Robust, fully customizable benefits package including Medical/Vision/Dental and more!

• No cost eCare visits

• Employer-provided mental health services for employees and eligible family members

• Retirement with employer match up to 5%

• Tuition discounts and reimbursement available for continuing your education

• Free and convenient parking

• CoxHealth Fitness Center and Child Care discounts

• Onsite delivery for CoxHealth Pharmacies and 1906 Employee Store

Job Summary

• A Patient Care Representative III will be responsible for delivery, set-up and education of durable medical equipment and supplies, which could occur in the customer home, Home Support office or clinic/hospital settings. Provides 24-hour/day coverage to Home Support customers and triage all calls effectively. They will also be responsible for some referral intake and warehouse duties.

Job Requirements

• Education

• Required: High School Diploma or Equivalent

• Experience

• No Previous Experience Required

• Skills

• Must be able to use computer/software systems, phone system in order to transmit orders.

• Markets and represents Home Support in a positive and professional manner at all times.

• Possesses the ability to communicate as a team when problem solving, discussing comments, ideas and issues with co-workers and supervisors.

• Familiar and compliant with regulatory agencies and CoxHealth Home Support policy and procedures as it relates to their job.

• Demonstrates timeliness, courtesy, sincerity and patience when dealing with internal and external customers. Maintains a clean and organized work area in order to facilitate timely order placement and easy order tracking Utilizes supplies in an efficient manner and orients and maintains a thorough working knowledge of the warehouse and inventory management systems.

• Effectively maintains current knowledge of respiratory and DME equipment and trends related to home care.

• Defines hospital emergency codes, OSHA standards, infection control methods and performs lifting principles in completing the job. Practices safety principles in completing job.

• Able to communicate the problems/needs of the PCR III job responsibilities and of a patient or customer well and through the appropriate channels

• Utilizes current committee structures and formal line of communication to promote problem solving and decision making and to communicate results.

• Utilizes standards, guidelines and protocols for optimal care delivery. Incorporate data and information to continually improve care and practice to enhance outcome.

• Familiar and compliant with DOT, Joint Commission, OSHA, FDA regulations and CoxHealth Home Support policy and procedure as it relates to their job.

• Licensure/Certification/Registration

• Required: Must obtain Class E Driver's License within 30 days of hire