Patient Care Navigator-Pediatric Neonatology (Riley Hospital) *Full-Time/Days*

IU Health Pediatric Neonatal (Riley Hospital) is currently seeking a Patient Care Navigator to join the team!

We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.

What is a PCN? We are looking for candidates who have knowledge of community resources, medical, social services, potentially education background (if worked with families)

Apply NOW!  - we can't wait to hear from you!

• Full-time/Days/No Weekends/No Holidays

• Physical Location/Address of Clinic: Riley Hospital

• Hours: 8:00am-4:30pm

• No Holidays/One weekend per year

• We offer Medical, Dental, Vision, 401k match, Tuition reimbursement and a generous PTO plan!

Preferred but not required

• Potentially education background (if worked with families).

• Be a parent (guardian/primary caregiver) of a child with special health care needs who has knowledge of community resources and is able to work with families of children with special needs from culturally diverse, socio-economic groups.

• Must have excellent interpersonal skills to enable communication with diverse individuals, including parents, physicians, social workers, nurses, etc.

• Must have knowledge of health care systems, health care financing, and community resources available to children with special needs

• Spanish and English speaking a huge plus

Essential functions of the role

• Serve as a system health care financing expert and resource

• Provide consultation and application assistance as an Indiana Navigator and Federally Certified Application Counselor; maintains current requirements.

• Assist patients and families with understanding their current health care financing options and the identification of other resources as needed.

• Remain current on regulations, programs, resources, benefits, services and policies related to health care financing for children and their families.

• Remain current with city, state and federal laws that impact health care financing

• Serves as a representative for NICU Family Support Program in professional and community organizations.

• Offer support, education and resources to families whose babies are in the Simon Family Tower Riley NICU

• Facilitate communication among families and the health care team

• Provide orientation to Riley hospital

• Provide parent-to-parent welcome and overview of the unit

• Provide families with information and assistance with health care financing resources and other services for children with special needs

• Follow up with families after discharge from the unit

• Plan and implement activities and special events for families of NICU babies

• Collaborate with other family support staff to present annual Riley NICU Fun Walk

• Consult with and share resources for health care financing for parents and other children

• Maintaining accurate charting of patient and family-specific services

Cares for patients as part of a care management program. Responsible for patient caseloads through in-person, telephonic, and electronic communications. Conducts outreach calls with patients and caregivers to encourage program participation. Assists patients with self-care needs including addressing language and cultural barriers as well as coaching patients to meet personal and clinical goals. Identifies patients in need of intensive case management. Supports patients in scheduling provider visits, arranging transportation, and creating office visit agendas (what to ask, what to expect, etc). Educates patients about preventative monitoring and caregivers about system response plans. Helps patient access community and governmental based service agencies including possibly filling out patient paperwork. Documents activities and reconciles patient information to support productivity of clinical care team. Collaborates with the multidisciplinary clinical care team. Administers program evaluation and conducts patient interviews. Evaluates program processes and provides recommendations for improvement.

• High school diploma or equivalent required. Bachelor's degree preferred.

• MA, LPN, BSW, or Clinical Dietitian and appropriate accreditation/licensure preferred.

• Experience working with patients who have chronic and behavioral health needs.

• Demonstrated experience working as part of a multidisciplinary clinical team.