Patient Care Delivery Supervisor (Lvn)

Providence is calling a Patient Care Delivery Supervisor (LVN) (Full-Time/Variable Shift) to Providence Facey Medical Foundation in Northridge, CA.

We are seeking a Patient Care Delivery Supervisor (LVN) who will supervise and coordinate the patient care support staff. Develop and implement quality improvement programs. Ensure efficient allocation and use of resources.

In this position you will:

• Act as a resource to the patient care delivery staff:

• Deliver upon the service expectations of both our patients and fellow staff members by listening to their needs; engaging in positive interactions; and following through on promises made in a thoughtful, efficient, timely and courteous manner so that their total outcome is better than expected

• Respect the dignity, confidentiality and privacy of patients

• Work in a safe manner, adhering to general safety precautions and standards. Reports any unsafe conditions to their supervisor and/or the safety hotline

• Ensure that areas of responsibility are operating in accordance with Quality Assurance/Quality Management and accreditation standards

• Assist in the development of the budget for the department and allocates funds within budget to accomplish objectives. Monitors/reports variances against budget

• Coordinate staffing in assigned work areas; maintains a master calendar of staff scheduling; assesses the need to utilize float staff service adjusting the staffing to meet the needs of the physicians and patient load

• Enhance professional growth and development through participation in educational programs, current literature, meetings and workshops

• Ensure the adherence to established departmental policies and procedures, objectives, quality assurance programs, safety, environmental and infection control standards

• Develop, recommend and coordinate the implementation of new procedures

• Attend meetings as required and participates on committees as directed

• Develop, manage and maintain a progressive extern program that draws students from location Medical Assistant, Licensed Vocational and Registered Nurse programs

• Evaluate the effectiveness of nursing interventions utilizing observation and review of documentation to determine patient treatment outcomes and need for staff training/education

• Develop, implementation and administers inservice education for staff

• Investigate complaints of patients, staff and medical staff and takes appropriate action; follows up to ensure that complaints have been satisfactorily handled

• Monitor and ensure accuracy of recording on patient medical records. Maintains all required reports, records, statistics, etc

• Ensure an adequate stock of supplies and proper functioning of equipment

• Cooperate with other personnel to achieve department/team objectives, maintains good employee relations and interdepartmental teamwork objectives and good customer service programs

• Plan, conduct and supervise small, short term projects

• Implement and maintain an ongoing employee recognition programs for staff; assesses the effectiveness of communication programs and redesigns accordingly

• Approve/deny approved time off for staff. Monitors time cards for assigned employees, evaluates and corrects deficiencies in time card accuracy and submission

• Authorize any overtime

• Maintain current LVN license, American Heart Association BLS for Health Care Providers and other appropriate licensure/certifications

• Demonstrates effective management skills:

• Manage the department within the established budget

• Hire and retain qualified staff; ensures new employees are oriented to their department and well trained for their jobs

• Organize the department workload and establishes work standards to promote efficiency and productivity

• Conduct departmental staff meetings on a monthly basis or more frequently if needed and maintains minutes of all meetings

• Motivate and manage staff to ensure that performance standards are met or exceeded

• Give timely and constructive feedback on performance; documents all corrective counseling

• Prepare and conducts fair and objective performance appraisals within one month of the employee's anniversary date of LVN and MA staff

• Ensure that adequate in-service education is available to staff members

• Keep staff apprised of changes in organization and departmental policies

• Maintain a high degree of professionalism.

• Demonstrate the ability to make decisions, take appropriate action and follow tasks through to completion

• Recognize the implications of new situations and develops workable solutions

• Demonstrate a willingness to accept new responsibilities

• Respond cooperatively to managers and staff members in other departments to promote teamwork

• Act as a role model in demonstrating the customer service standards of the organization

• Demonstrate a commitment to personal growth and development by participating in external activities related to professional goals

• Attend departmental meetings as appropriate and contributes ideas for improving efficiency, productivity and patient satisfaction

Required qualifications for this position include:

• Graduate of an accredited LVN school of nursing

• Current California LVN license

• American Heart Association BLS for Health Care Provider

• IV certification

• 2 years current medical office experience with references

• 2 years Nursing staff supervisory experience in a patient care delivery setting

• Verified skill sets defined by department usage

• UR/QA knowledge, surgery scheduling knowledge, patient education skills along with knowledge in the development of protocols

About the ministry you will serve:

Facey Medical Group is a multi-specialty medical group with over 160 physicians providing care to the growing population in the North & East regions of Los Angeles & Ventura Counties. Twelve medical clinics, including two urgent care centers and dedicated women's centers, are located across the San Fernando, Santa Clarita and Simi Valleys. The group began as a single medical practice over 90 years ago. Facey is now part of Providence Health & Services, an integrated, not-for-profit 5-state network of hospitals, care centers, medical clinics, affiliated services and educational facilities spanning from California to Alaska.