Patient Care Coordinator

About Us

Upperline Health is the nation's largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care, Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses.

Triage is temporary.  Treatment is transformative.

Upperline Health providers coordinate patients' care among a team of specialists - physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients' immediate and long-term health needs.

We put patients at the center of value-based care.

WHY JOIN OUR TEAM?

• Competitive compensation

• Generous comprehensive benefit options include medical, dental and vision, 401K and PTO

• Work Life Balance - Regular Weekday Clinic Hours

• Scrubs are provided

• Supportive interdisciplinary team

About the Patient Care Coordinator

Upperline Health is seeking an energetic, compassionate and driven Medical Assistant / Patient Care Coordinator to assist our physicians in delivering complex health services in the clinic setting. This person will be supporting the Clearwater, FL office and surrounding clinics and will be responsible for supporting the physician with a range of clinical and administrative tasks. Responsibilities will be varied, and candidates must be multitalented, flexible problem solvers who are eager to tackle complex problems and tasks. Ideal candidates will also have podiatry or orthopedic experience as well as x-ray experience.

This position will require you to be able to commute to the following locations if needed:

• Brandon, FL
• Plant City, FL
• Temple Terrace, FL

Responsibilities of the Patient Care Coordinator

Patient Care Coordinator:

• Greet and check-in patients, verify and update necessary information in the medical records/database, perform all registration functions and collect copays and balances due as appropriate

• Schedule patients via office scheduling policies and confirm appointment times as well as educate patients on the impactful services of Upperline

• Answer and screen in-bound calls, take messages, and provide appropriate information to patients as well as handling outgoing phone calls as appropriate (e.g., appointment confirmations, referral calls, pre-certs, etc.)

• Assist with charge entry, and /or coding issues, and other related work if requested

• Accurately and concisely document patient feedback and special needs our clinicians to provide excellent care during each appointment

• Explain and communicate Upperline's services in an informational, influential, concise, uplifting, and personable manner with outstanding etiquette

• Manage daily on-time appointment schedules and effectively communicate this with physicians

• Maintain office supply inventory, including checking, ordering and stocking supplies

• Support practices' coordinated care approach when appropriate

• Contribute to team effort by assisting with additional duties and when support is requested

Qualifications for the Patient Care Coordinator

• Podiatry or Orthopedic clinic experience preferred

• X-ray experience is a plus

• Previous experience working in an EMR - preferably Athena

• Excellent computer skills and strong knowledge of medical terminology

• Must be an effective communicator with excellent grammar and interpersonal skills

• Exceptional customer service orientation featuring an empathetic, compassionate and professional demeanor with each interaction

• Demonstrated experience as a motivated and dedicated team member with a stable work history

• Reliable transportation and the ability to pass a background check and drug test is required

Compensation

Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.

Job Type: Full-time