Orsini Healthcare Elk Grove , IL 60007
Posted 3 weeks ago
About Orsini Specialty Pharmacy
Providing patients with comprehensive and compassionate care since 1987, Orsini Specialty Pharmacy is a leader in rare diseases and gene therapies. Orsini partners with biopharma innovators, healthcare providers, and payors to support patients and their families in accessing revolutionary treatments for rare diseases. Through integrated pharmacy distribution, patient services, clinical management and convenient home infusion services, Orsini delivers customized solutions that simplify how patients connect to advanced therapies. Orsini's high-touch care model centers on experienced and trained therapy care teams that provide personalized patient care to ensure that No Patient is Left Behind. Orsini Specialty Pharmacy holds accreditations with the Accreditation Commission for Health Care (ACHC), The Joint Commission, URAC and NABP. Orsini has earned URAC's Rare Disease Pharmacy Center of Excellence Designation and ACHC's Distinction in Rare Diseases and Orphan Drugs.
Our Mission
Orsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind.
LIVE IT Values
At the heart of our company culture, the Orsini LIVE IT core values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work.
Leading Quality, Integrity, Valued Partner, Empathy, Innovation, Team-First
POSITION SUMMARY
Responsible for contacting patients and/or caregivers to schedule a delivery and determine supply needs; picks and packs medical supplies to fill patient orders; accurately dispenses products in the computer system to generate a delivery ticket and/or prescription labels; confirms delivery tickets after delivery. Assists the pharmacist with the preparation and dispensing of medications and supplies using appropriate techniques and following Orsini policies and procedures.
REQUIRED KNOWLEDGE, SKILLS & TRAINING
High School diploma or equivalent
Illinois Pharmacy Technician License Required
National Technician Certification
Previous Specialty Pharmacy experience - preferred
Minimum 1 year experience in pharmacy or healthcare related customer service experience
ESSENTIAL JOB DUTIES
Establish and continually build rapport with patient base
Monitor compliance/persistence of medications
Evaluate adverse reactions of patients
Experience in providing customer service to internal and external customers
Process and verify patient benefits and pay options as needed
Refer patients to clinical pharmacist or nurse as needed
Enter and update new and refill orders into workflow systems
Update tracking logs with order status and shipping information
Responsible for all data entry into multiple workflow systems for end to end order process.
Ensure timely processing of all patient orders per committed time frames
Pick, package, and ship patient orders when working onsite
Work in collaboration with intake and MD offices
Intermediate Knowledge of Microsoft Excel Required
Ability to work well in a team environment and provide support to other team members
Detail oriented, ability to prioritize workload, multitask, and work well in a fast-paced environment
EMPLOYEE BENEFITS
BCBSL Medical
Delta Dental
EyeMed Vision
401k
Accident & Critical Illness
Life Insurance
PTO, Holiday Pay, and Floating Holidays
Tuition Reimbursement
Orsini Healthcare