Patient Care Coordinator, Neurology, (Sausalito), Full-Time, Days

About MARINHEALTH a UCSF Affiliate:

MarinHealth Medical Network is a medical foundation representing the physicians, their care teams and office staff, who previously operated under Prima Medical Foundation or the Marin Healthcare District. With a network of clinics across many different medical specialties throughout Marin and Southern Sonoma County, MarinHealth Medical Network functions as an extended family of healthcare advocates who take pride in knowing that we aren't just making a living; we're making a positive impact on the health of our patients and their families. Come and join us in touching and transforming lives every day!

External hires are subject to a background check and pre-employment medical screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with federal, state and local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classifications protected by federal, state & local laws.

JOB SUMMARY:

The Patient Care Coordinator performs all clerical duties required to complete patient appointment/procedure scheduling, phones, and performs other related activities. S/he will respond to patients in a timely manner. S/he will provide exceptional customer service, to include courteous, helpful, accurate, and proactive communication and problem solving for patients to ensure that their health care is provided in the most effective and timely manner possible

COMPENSATION:

We have an excellent benefits package, such as medical/vision/dental insurance, generous PTO and paid holiday, 401(k) with company match, and more!

DUTIES AND RESPONSIBILITIES:

• Answers multiple phone calls; responding to customer requests including, and not limited to cross departmental appointment scheduling, screening and routing calls, takes messages and forward as appropriate

• Responsible in calling Insurance/Payers to check for eligibilities and acquiring prior authorizations for scheduled services

• Communicate with providers regarding scheduling preferences, and ability to respond to urgent patient needs in accordance with established departmental protocol

• Provide doctor-patient support using reference documents and online knowledge base tool

• Participates actively in the achievement of organizational and departmental goals

• Carry out various administrative tasks, including maintaining information and paging directory databases, and processing internal forms

• Utilize all functionality of the telephone system and electronic medical records system in performing assigned job tasks

• Resolve patient problems of a limited scope and complexity

• Observes confidentiality and decorum in conversation and behavior

QUALIFICATIONS:

• One (1) years of progressive responsibility and directly related work experience

• Minimum High school diploma, GED or equivalent. Completion of business school or related training, including computer courses preferred.

• Experience with, and proficiency in, electronic medical records: Use of EPIC software a plus

• Computer proficiency: Microsoft Office.

• Bi-lingual in Spanish desired

At MarinHealth, our top priority is the well-being of our employees, patients, and community. As such, we require all employees to receive necessary immunizations, including the measles, mumps, varicella, and seasonal flu vaccinations as a condition of employment and annually thereafter. Additionally, the continued recommendation to obtain a COVID + booster vaccination status. We understand that some individuals may require medical or religious exemptions from these requirements, but we remain committed to prioritizing the health and safety of all. Thank you for helping us in our efforts to maintain a healthy and safe environment for all.

The compensation for this role listed on this posting is in compliance with applicable law. The selected candidate's compensation will be determined based on the individual's skills, experience, internal/market equity factors, and qualifications. This posted minimum and maximum range represents the minimum and maximum of what we reasonably expect to compensate for the position. Furthermore, all compensation decisions are ultimately determined in accordance with our compensation philosophy. Compensation for positions covered by collective bargaining agreements are governed by the agreements in the aforementioned document.