Patient Care Coordinator (Medical)

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Description

JOB SUMMARY

Exchanges pertinent non-routine information, answers questions and offers guidance, either face to face, through written correspondence or via the telephone with individuals on a continual basis. Greets, instructs, directs and schedules patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitor patient/provider schedule, following office policies.

• Ensure the registration and lobby areas are appropriately maintained.

• Greet and Sign In patients, providing exceptional patient experience.

• Check in patients, verify and update necessary information in the medical record through PM system

• Ensure all necessary household and income information is current.

• Collect co-pays, deductibles and payments as required.

• Obtain and verify patient's current insurance information.

• Prepare welcome packets for future patients.

• Register patient data through PM system, including scanning of all documents

• Answer and screen telephone call, takes messages and provides information.

• Sort and deliver mail to Office Manager.

• Attend meetings as required.

• Prepare daily batches for business office.

• Prepare requested daily statistical information.

• Notify the Office Manager of possible problems:

• Patient Relations

• Patient Flow

• Other Employees, etc.

• Know rules and procedures for release of information.

• Acquire appropriate signatures.

• Submit appropriate information per procedure.

• Report equipment or supplies needed to Office Manager.

• Reports malfunctioning equipment to Office Manager.

• Obtains charge information, coding and data entry.

• Completes billing and collection processes and prepares for distribution to appropriate sources.

• Stays in compliance with all HIPAA regulations.

• Performs other assigned duties under the direction of the Office Manager or Physician

Requirements

EDUCATION AND EXPERIENCE

• High School Diploma or GED

• Two years experience in a medical office setting preferred

• Medical Assistant Certification preferred

• Certification through AAMA preferred

• Experience in operating a computer and word processing.

• Must be bilingual in English/Armenian

PATIENT CARE COORDINATOR (MEDICAL) PAY RATE: $21 an hour

PATIENT CARE COORDINATOR (MEDICAL) BENEFITS:

• Medical, Dental and Vision

• 100% paid by Employer

• Life Insurance and Accidental Dismemberment

• 100% paid by Employer

• Paid Holidays

• Paid Time Off

• 401K

• 401K Matching

• Flexible Spending Account

• Fringe

• Supplemental Insurance

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