Patient Care Coordinator

Join Our Team: Do Meaningful Work and Improve People's Lives

Our purpose, to improve customers' lives by making healthcare work better, is far from ordinary. And so are our teammates! Working at Kinwell means you have the opportunity to drive real change by transforming healthcare.

To better serve our customers, we're creating a culture that promotes employee growth, collaborative innovation, and inspired leadership.

About the role of Patient Care Coordinator

The Patient Care Coordinator has the important responsibility for managing all aspects of the patient greeting, and check-in. As the initial Kinwell representative, this individual assists with prepping charts for daily appointments, managing the patient's appointment scheduler, maintaining the cleanliness and supplies in the patient reception and waiting area, communicating arrival times to teammates and assisting with check-out and follow up duties for patients.

What you'll do:

• Greets patients and visitors and directs them accordingly.

• Scheduling of new patient and follow up appointments.

• Obtains insurance authorization to process patients for services needed.

• Collects and processes copays as appropriate.

• Assists patient with check-in process and completing their portion of patient history in the EMR.

• Answers incoming phone calls and assists caller or directs calls accordingly.

• Communicates status of all patients and requests to clinical staff, physicians, or center manager to ensure continuous operation of center.

• Proficient in use of the EMR and/or a willingness to develop proficiency.

• Manages the center and clinician schedules to maximize efficiency.

• Assist with referrals for assigned center and up to 2 additional centers managing remotely.

• Follows HIPAA guidelines and safety rules as outlined in training.

• Attend and participate in team huddles, center staff meetings, ongoing training.

• Performs all duties to achieve or exceed established and desired service standards and create a delightful patient experience before, during and after the visit.

• Assists Medical Assistants with any administrative or legal chart requests from patients, lawyers or TPA's.

• Performs other duties as assigned.

What you'll bring:

• H.S. Diploma or GED

• Associate degree and 3 years or 5 years of prior medical practice experience.

• Experience in a customer service environment.

• Demonstrated intermediate knowledge of PC's, word processing, data entry and EMRs.

• Basic Life Support (BLS) for Health Care required at time of hire from American Heart Association (AHA) or Military Training Network (MTN).

• Excellent critical thinking, flexibility, problem solving and communication skills (verbal and written). (Preferred)

• An interest in growing and developing skill and knowledge to be able to take on larger tasks or roles. (Preferred)

• Experience using EPIC. (Preferred)

• Customer service skills to ensure an enjoyable and pleasant check in, check out as well as pre and post appointment interaction.

• Excellent interpersonal skills including phone communication.

• Skill operating computer in a Windows environment utilizing Outlook, Work, and Excel.

• Ability to interact effectively with associates and management at all levels.

• Independent decision-making skills and ability to influence others to resolve issues.

• Ability to work as a member of a team or independently without supervision or direction.

• Demonstrated ability to exercise judgment to handle sensitive and confidential information in a discrete and professional manner.

• Ability to work in fast paced environment while maintaining strong attention to detail.

COVID-19 Vaccine Requirement

Kinwell Medical Group is requiring all employees, including telecommuters, to either show proof of being fully vaccinated from COVID-19 or have an approved medical or religious accommodation (based on a disability/medical condition or sincerely held religious belief). Applicants who are offered employment with Kinwell Medical Group will be required to show proof of being fully vaccinated within 72 hours of employment or request an accommodation prior to their start date. If you plan to submit a request for accommodation, please begin the process as soon as possible by clicking on the email link to send an email to leavesanddisability@premera.com

What we offer:

• Paid Time Off & Paid Holidays

• Medical/Vision/Dental Insurance

• Personal Funding Accounts (HSA, FSA, DCA)

• 401K

• Basic Life Insurance

• Disability-Short Term and Long-Term

• Supplemental Life and ADD&D

• Education & Development

• Employee Assistance

• Passport Discount Program

Equal employment opportunity/affirmative action:

Kinwell is an equal opportunity/affirmative action employer. Kinwell seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.

If you need an accommodation to apply online for positions at Kinwell, please contact Kinwell Human Resources via email at hr@kinwellhealth.com.

The pay for this role will vary based on a range of factors including, but not limited to, a candidate's geographic location, market conditions, and specific skills and experience.

National Plus Salary Range:

$41,600.00 - $57,000.00

• National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska.