Contact all new patients and introduce services and products.
Maintain patient records and contact patients to ensure proper medication is ordered.
Determine patient supply needs and review medication inventory.
Maintain statements and informs patients of co-pays and past due amounts.
Process payments in the form of credit card transactions.
Schedule delivery of medication after all patient needs are addressed.
Document all related communications with pharmacy personnel, patients, physicians, nursing agencies and other related individuals.
Handle inbound and outbound calls, including the processing and upkeep of pharmacy orders and handling of order inquiries and issues
High school diploma or equivalent. 2 years of pharmacy technician, call center or customer service experience. Strong customer service skills. Healthcare and/or specialty pharmacy experience preferred.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.