Mgr.'s preference: previous Home Care Coordination experience working with Home Health Aides.
The Personal Care/Patient Care Coordinator (PCC) is responsible for the supervision of personal care workers assigned to his/her patients to ensure quality of service. The PCC adheres to all AccentCare Inc. and Vendor Policies and Procedures, and communicates all pertinent information to appropriate others as may be necessary.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for client intake and assessments. Accept or reject cases based on patient needs, availability of skill sets, time and/or location.
Assigns and schedules appropriate workers to clients as required. Adjusts worker assignments as necessary for them to fulfill their annual regulatory requirements.
Manages contact with client, families, and loved ones, hospital discharge planners, and other agencies regarding client's needs and concerns. Provides accurate and timely communication regarding patients to the appropriate parties based on the situation.
Troubleshoots issues in the home between the client and the personal care worker.
Documents client/worker issues via Incident Reports or Unusual Occurrence Reports. Recommends disciplinary action and remediation.
Conducts performance appraisals for workers, at least once per year.
Attends third step grievances, unemployment hearings and workers' compensation hearings as needed.
Supervises client services to ensure client needs are successfully met and plan of care are being followed.
Monitors and resolves daily attendance and electronic visit verification issues (verify visits; check time and attendance exception reports, handle no shows, unbalanced hours, etc.).
Participates in case conferences; regulatory and vendor audits; OMIG Conflict of Hours investigations; and other activities as needed.
Responsible for ensuring cost effective care through optimal utilization of agency services and community/family resources.
Communicates effectively with RN Field Supervisors and Case Managers to ensure outstanding service quality. Recommends changes to plans of care when necessary.
Maintains confidentiality of all patient information.
Supervises personal care workers assigned to their area.
Responsible for handling patient, patients' family and related issues/complaints.
Recommends appropriate action for patient issues, ie: RN visit, change of personal care worker, change in hours, vendor change, etc.
Documents complaints against personal care workers. Writes up any incident involving the client and/or the personal care worker, as necessary. Participates in investigations with the Branch