Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Care Coordinator is responsible for greeting patients and collecting, recording, and balancing payments.

Schedule: Monday - Friday: 8am-5pm. Office located at 19500 IH-10 W, San Antonio Texas

Primary Responsibilities:

• Patient telephonic outreach to schedule patient's health screenings of quality measures

• Use telephonic software for all outreach calls made and answer and assist inbound calls received from patients who have been asked to call back

• Collect and verify patient demographic information, insurance eligibility including plan co-insurance, language, and ethnicity preference for future contact

• Call follow-up with patient will include rescheduling appointments that were cancelled, rescheduled and no-shows

• Enter dispositions for calls made to patients in WellMed systems & EMR

• Required to meet established daily productivity goals

• Manage medical records (maintains, files / scans, prepares for schedule)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of customer service, EMR and/or insurance verification experience

Preferred Qualification:

• 1+ years of related work experience including data entry

• ICD 10 and CPT coding experience

• Prior experience with EMR computer applications

• Working knowledge of medical terminology

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #Red