Patient Care Coordinator - Emergency & Critical Care

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Job Posting Title:

Patient Care Coordinator

• Emergency & Critical Care

Position Type:

Professional / Unclassified

Department:

LSUAM VetMed

• VTH

• Admin

• Hospital Operations

• Support (Katelyn Downey (00052920))

Work Location:

Veterinary Medicine Building

Pay Grade:

Professional Hourly

Job Description:

The LSU Veterinary Teaching Hospital is seeking a self-motivated, compassionate, animal loving individual to be part of our patient care team. Our Small Animal Emergency and Critical Care Patient Care Coordinator will work within the aforementioned teams acting as a client advocate, ensuring that each client experience matches the excellent care offered to their pets.

They will be responsible for coordinating the Client Service activity of patients within the Emergency Departments as well as work with other specialty departments. The individual will be responsible for following up with clients after emergency visits, rDVM communication, record keeping, while facilitating and encouraging a positive client experience for all. The patient care coordinator should have excellent analytical skills to be able to understand and explain procedures and protocols of the department offered to the patient.

Shifts vary depending on needs of the area. This position is considered essential personnel and participates in Holiday rotations and other times when the hospital remains open.

Job Responsibilities:

30%

• Act as a liaison between patients and the medical team, ensuring that patient concerns and inquiries are addressed promptly and professionally. Work closely with the medical billing team to ensure accurate and timely completion of billing processes related to emergency services.
  
  Address billing inquiries from patients, providing clear explanations and resolving any discrepancies. Oversee the completion of all necessary paperwork related to emergency patient care, ensuring accuracy and compliance with regulatory requirements. Establish and maintain strong communication channels with referring veterinarians.
  
  Ensure referring veterinarians are promptly informed about the emergency care provided, sharing relevant medical information and facilitating a smooth transition for ongoing care. Coordinate and schedule follow-up visits for patients as recommended by the medical team. Work with both internal and external stakeholders to secure appointments that align with the patient's needs and the medical team's recommendations.

25%

• Establishes and maintains effective communication channels with patients to collect feedback on their emergency care experience. Ensures complete and accurate patient registration, including demographics and other important client & patient information.
  
  Handles requests from referral sources and provides relevant information and data. Serves as point person for multidisciplinary evaluation process to include patient scheduling, third party communications, and internal communications. Assists clients in solving potential issues related financially or to social barriers.
  
  Verify all proper forms and treatment approval are obtained. Notate any concerns regarding the patient so that proper Alerts maintained within the electronic medical records.

25%

• Assist in all forms of service communications, including assisting in emails, prescription refills, and etc. Maintain constant communication with clinicians and/or house officers to ensure that the patient's discharges are finalized, appropriate diagnosis codes are entered, and the patient's visit list is finalized.
  
  Ensure that the client receives the discharge summary. Call back client the following day post-discharge to ensure they understand all information sent home, answer any questions to the best of your abilities, and provide excellent communication and services to the client.

15% - Offer any assistance that may make the visit more comfortable for the client. Engage client by offering services such as the CareCredit application or information regarding the Client Portal.

Review information with the client and offer clarification if needed. Assist in collecting proper deposit/payment for services to be rendered while properly explaining the financial policies of the VTH. Relay any information between the service providers and the client, as needed. Communicate with primary and ancillary services to provide client with appropriate updates on the patient's visit.

5% - Other duties as assigned.

Minimum Qualifications:

Bachelor's degree and experience in a veterinary specialty hospital or veterinary emergency clinic. Knowledge of medical record-keeping systems and electronic health records (EHR). Understanding of veterinary medical terminology and veterinary emergency procedures.

LSU is committed to creating an inclusive space where our employees feel valued for their skills and uniqueness. If a candidate does not meet the minimum qualifications as listed, but have significant experience within the major job responsibilities, we welcome their application.

Special and Physical Qualifications:

Required to be capable of lifting up to 50 pounds, standing, sitting, walking, bending, reaching above the shoulder, reaching below the shoulder, crawling, twisting, pushing/pulling, grasping, and squatting.

Essential Personnel

• This position may be required to report to campus in times of emergency and/or closure per PS-18.

Required to work a variety of shifts including nights, weekends, holidays, and "on-call"/relief shifts

Additional Job Description:

Special Instructions:

Please provide your cover letter, resume, and three professional references including name, title, phone number and e-mail address. A copy of your transcript(s) may be attached to your application (if available). However, original transcripts are required prior to hire.

Please attach ALL required documents under the "Resume/CV" section of your application.

Posting Date:

June 26, 2024

Closing Date (Open Until Filled if No Date Specified):

Additional Position Information:

Background Check

• An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits

• LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University's partner, next

Source Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N):

Y

LSU is an Equal Opportunity Employer and SAME Agency:

LSU is designated as a State As a Model Employer (SAME) agency and provides assistance to persons needing accommodations or with the accessibility of materials. For those seeking such accommodations or assistance related to this search, we encourage you to contact the Office of Human Resource Management (hr@lsu.edu).

HCM Contact Information:

For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.