Patient Care Coordinator - Department 408

Bridgewell strengthens communities by providing an unmatched range of social and human services that empower people with disabilities and other life challenges to live safe, self-directed, and productive lives. Bridgewell delivers support through community housing, day programs, outpatient treatment, recovery services, education, and employment training. We're committed to helping people in need, from those with autism to people with substance use disorders, become engaged members of their communities. Bridgewell is also the industry leader in developing innovative offerings responding to unmet or emerging needs.

Our employees take pride in making every day count to its fullest. They are committed to adding value to the lives of the people we support, and they bring energy, ideas, and a passion for service. Does this describe you? Then please consider joining our incredible team!

Connecting People with Possibilities

Mission: Bridgewell inspires hope and empowers people experiencing life challenges to achieve their fullest potential.

DEIB Statement: Bridgewell strives to reflect the diversity of our employees and the people we serve by cultivating an equitable, inclusive environment that empowers everyone to be their authentic selves. We encourage, support, and celebrate the many voices and cultures of Bridgewell. With dignity, caring, integrity, and respect at our core, we embrace the diverse experiences that enrich our community daily.

Summary: The Patient Care Coordinator oversees all administrative support to Bridgewell Clinic clients.

Schedule: Monday - Friday 9:00 AM - 5:00 PM (40 hours)

Essential Duties & Responsibilities:

• Greet and assist visitors and direct all phone calls to the appropriate personnel.

• Schedule all intake and follow-up appointments in the Electronic Health Record (EHR) for all prescribers.

• Schedule new intakes in the EHR as applicable for salaried clinicians.

• Support Intake/Registration Coordinator with all new referrals by ensuring that a copy of the patient's insurance card(s) is scanned into the EHR.

• Collect current information such as address, phone number, emergency contacts, insurance coverage, and other key data at the time of scheduled appointments, and ensure updates are entered as necessary in the EHR.

• Support optimal functioning of the clinic by sorting and distributing incoming mail, scanning all client documents into the EHR, and ensuring that refills are processed daily. Lab results should be reviewed by the prescribers each day and should be prioritized for scanning.

• Maintain updated releases of information, annual "Know Your Rights" forms, and patient and contact information in the EHR, and handled requests for information (subpoenas and client requests) as needed. This may include obtaining records from off-site facilities.

• Maintain organized reception, conference room, kitchen, and waiting room areas and ordered office and cleaning supplies as needed. Report any facilities-related issues to the landlord and/or the main office as needed.

• Collect co-pays as applicable and record them in the EHR.

• Prepare documents for the monthly Utilization Review process.

• Obtain, monitor, and renew PT-1s (Prescriptions for Transportation).

• Rotate to provide coverage in Bridgewell's other Outpatient Behavioral Health Clinics as needed.

• Process inactive/terminated clinic cases, and maintain an annual list of client deaths.

• Other duties as assigned by the supervisor

Required Education/Experience:

• High School diploma required.

• Experience with medical records, confidentiality regulations, and medical office operations.

• Formal certification or education in any of these areas is preferred.

• Candidate should demonstrate the ability to act as a team player and communicate effectively with a multi-disciplinary team.

• Bilingual preferred.

Required Skills/Knowledge:

• Candidates must demonstrate excellent written and oral communication skills.

• Ability to problem solve effectively and possess excellent organizational skills.

• Strong working knowledge and experience with Microsoft Word, and Excel, are required.

• Excellent organizational skills and the ability to multi-task

• Must be detail-orientated

• Excellent customer service skills; Ability to interact with patience and sensitivity in all contact with individuals.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• While performing the duties of this job, the employee is frequently required to climb stairs.

• The employee must be able to lift and/or move up to 20 pounds.

• The employee must have a normal range of eyesight with or without corrective lenses, and have a normal range of hearing with or without corrective equipment.

Bridgewell offers:

• Excellent health benefits-medical, dental, vision. We believe our benefits package is one of the most competitive.

• Generous paid time off includes your birthday (that's right, we even give you your birthday off!)

• A collaborative work environment that values new insight and personal contributions

• With over one hundred programs in the North Shore, Lowell, and Merrimack Valley we provide excellent opportunities for training and development.

• Additional compensation for on-call rotations

• Opportunities for professional development and growth

Why Should You Apply: If the top benefits alone don't sway you, our compassionate and collaborative work environment should! Bridgewell is committed to training and developing staff and provides opportunities for you to have a positive impact on the work you do.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Requires acceptable CORI results according to Bridgewell policy.

Bridgewell is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.