Patient Care Coordinator | Call Center | Hospice Care

Vitas Healthcare San Diego , CA 92140

Posted 2 months ago

  • Effectively processes calls in a systematic and organized manner following Care Connection Center scripts, policies, and procedures.

  • Promptly answers and screens incoming calls, with appropriate escalation as needed.

  • Ensures timely and accurate VX documentation on all tasks completed in accordance with Telecare documentation standards to ensure data integrity.

  • Facilitates communication between Telecare team members, staff in the field, HME, referral sources, vendors, physicians, facility staff, and patients and family.

  • Handles concerns independently within their scope of practice and seeks guidance from the Telecare Nurse or Team Leader as needed in the execution of their tasks.

  • Takes ownership and resolve all customer service issues with first call resolution whenever possible. Escalate immediately as needed.

  • Becomes compliant with all departmental standards; policies and procedures, training and education, workforce management, disaster planning, effectively managing and prioritizing work tasks, attendance, adherence, and quality.

  • Participates in the education of new hires as needed.

QUALIFICATIONS

  • Two or more years related experience in medical terminology and/or in a call center environment

  • Ability to attain goals in a fast-paced, dynamic environment

  • Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers

  • Superior ability to effectively communicate at all levels of the customer interaction to include both verbally and in writing to provide a concierge level of service

  • Working knowledge of computers, internet access, and the ability to navigate within an automated systems and a variety of software packages, and type a preferred 50 WPM

  • Prior experience in working collaboratively with other functional leaders to drive action plans.

  • Must be highly organized and able to manage multiple responsibilities and work on various assignments simultaneously

  • Ability to communicate tactfully with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions

  • Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center.

  • Bilingual in English/Spanish a plus

EDUCATION

  • Completion of high school or basic education equivalency required. Medical or business office education or training preferred.

SPECIAL INSTRUCTIONS TO CANDIDATES

  • EOE/AA M/F/D/V
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VIEW JOBS 9/15/2021 12:00:00 AM 2021-12-14T00:00 * Effectively processes calls in a systematic and organized manner following Care Connection Center scripts, policies, and procedures. * Promptly answers and screens incoming calls, with appropriate escalation as needed. * Ensures timely and accurate VX documentation on all tasks completed in accordance with Telecare documentation standards to ensure data integrity. * Facilitates communication between Telecare team members, staff in the field, HME, referral sources, vendors, physicians, facility staff, and patients and family. * Handles concerns independently within their scope of practice and seeks guidance from the Telecare Nurse or Team Leader as needed in the execution of their tasks. * Takes ownership and resolve all customer service issues with first call resolution whenever possible. Escalate immediately as needed. * Becomes compliant with all departmental standards; policies and procedures, training and education, workforce management, disaster planning, effectively managing and prioritizing work tasks, attendance, adherence, and quality. * Participates in the education of new hires as needed. QUALIFICATIONS * Two or more years related experience in medical terminology and/or in a call center environment * Ability to attain goals in a fast-paced, dynamic environment * Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers * Superior ability to effectively communicate at all levels of the customer interaction to include both verbally and in writing to provide a concierge level of service * Working knowledge of computers, internet access, and the ability to navigate within an automated systems and a variety of software packages, and type a preferred 50 WPM * Prior experience in working collaboratively with other functional leaders to drive action plans. * Must be highly organized and able to manage multiple responsibilities and work on various assignments simultaneously * Ability to communicate tactfully with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions * Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center. * Bilingual in English/Spanish a plus EDUCATION * Completion of high school or basic education equivalency required. Medical or business office education or training preferred. SPECIAL INSTRUCTIONS TO CANDIDATES * EOE/AA M/F/D/V Vitas Healthcare San Diego CA

Patient Care Coordinator | Call Center | Hospice Care

Vitas Healthcare