Patient Care Coordinator

30 Turnpike Rd

Suite 7 & 8, Southborough, Massachusetts 01772Vision Care Specialists

Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed.

Duties and Responsibilities

• Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner

• Answers and responds to telephone inquiries in a professional and timely manner

• Schedules appointments

• Gathers patients and insurance information

• Verifies and enters patient demographics into EMR ensuring all fields are complete

• Verifies vision and medical insurance information and enters into EMR

• Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients

• Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete

• Prepare insurance claims and run reports to ensure all charges are billed and filed

• Print and prepare forms for patients visit

• Collects and documents all charges, co-pays and payments into EMR

• Allocates balances to insurance as needed

• Maintains a clean workspace at all times

• Practices economy in the use of _me, equipment and supplies

• Performs other duties as needed and as assigned by manager

• High school diploma or equivalent

• Basic computer literacy

• Strong organizational skills and attention to detail

• Strong communication skills (verbal and written)

• Must be able to maintain patient and practice confidentiality

Physical Demands

• This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

Full-timeNegligibleOn-SiteBenefits: 401(k) with Match, Medical/Dental/Life/STD/LTD, Vision Service Plan, Employee Vision Discount, Program HSA/FSA, PTO, Paid Holidays Benefits applicable to Full Time Employment only