AccentCare of New York, an AccentCare company, has been serving New Yorkers for over 30 years during which we have built a solid reputation for quality care, experience, and our commitment to our patients and their families. Our compassionate, qualified teams partner with community healthcare providers to deliver consistently exceptional care for patients and their family in New York City and the Hudson Valley.
Join our team! Grow with our company! Help our clients achieve optimal levels of health and remain independent at home!
Position: Bilingual Patient Care Coordinator Bronx NY
(Must be bilingual in Spanish/English)
Reports to: Director of Operations
As a Patient Care Coordinator you will:
Be responsible for the supervision of personal care workers assigned to his/her patients to ensure quality of service.
Adhere to all AccentCare, Inc. and Vendor Policies and Procedures, and communicate all pertinent information to appropriate others as may be necessary.
Be responsible for client intake and assessments. Accept or reject cases based on patient needs, availability of skill sets, time and/or location.
Assign and schedule appropriate workers to clients as required. Adjusts worker assignments as necessary for them to fulfill their annual regulatory requirements.
Manage contact with client, families, and loved ones, hospital discharge planners, and other agencies regarding client's needs and concerns. Provide accurate and timely communication regarding patients to the appropriate parties based on the situation.
Troubleshoot issues in the home between the client and the personal care worker.
Document client/worker issues via Incident Reports or Unusual Occurrence Reports. Recommend disciplinary action and remediation.
Conduct performance appraisals for workers, at least once per year.
Attend third step grievances, unemployment hearings and workers' compensation hearings as needed.
Supervise client services to ensure client needs are successfully met and plan of care are being followed.
Monitor and resolves daily attendance and electronic visit verification issues (verify visits; check time and attendance exception reports, handle no shows, unbalanced hours, etc.).
Participate in case conferences; regulatory and vendor audits; OMIG Conflict of Hours investigations; and other activities as needed.
Responsible for ensuring cost effective care through optimal utilization of agency services and community/family resources.
Communicate effectively with RN Field Supervisors and Case Managers to ensure outstanding service quality. Recommend changes to plans of care when necessary.
Maintain confidentiality of all patient information.
Supervise personal care workers assigned to their area.
Responsible for handling patient, patients' family and related issues/complaints.
Recommend appropriate action for patient issues, ie: RN visit, change of personal care worker, change in hours, vendor change, etc.
Document complaints against personal care workers. Write up any incident involving the client and/or the personal care worker, as necessary. Participate in investigations with the Branch Manager and Human Resources. Recommend appropriate disciplinary action (ie: re-training, suspension, termination, etc.).
Requirements of Qualified Candidates:
High School graduate or equivalent, some college preferred
Minimum 3 - 4 year's experience in customer service, experience in patient care preferred
Must have valid proof of identification and employment authorization
Must be bilingual in Spanish/English
Must have good communication skills
On call required for this position with weekend call rotation
AccentCare, Inc. company is one of the largest home care companies in the United States. AccentCare, Inc. is a leader in post-acute healthcare, with innovative partnerships and care models covering the full continuum, from personal, non-medical care to skilled nursing, rehabilitation, hospice, and care management. Headquartered in Dallas, Texas, AccentCare has over 24,000 compassionate professionals in more than 175 locations, collectively serving over 123,000 individuals across 16 states.