Patient Care Associate / 40 Hours / Day Shift / NWH

Partners Healthcare System Newton , MA 02458

Posted 2 months ago

Under the direction of a registered/licensed nurse (RN), the Patient Care Associate (PCA) as a member of the interdisciplinary health care team assists in clinical support functions to promote a safe, compassionate patient care environment.

Essential Functions:

  • Assists with meeting direct patient care needs

  • Consistently fosters a healing environment with respect and kindness demonstrating respect for all individuals with sensitivity to cultural diversity

  • Contributes to the plan of care through ongoing communication with the RN

  • Assists with patient data and specimen collection

  • Assists with equipment preparation and set up

  • Supports a Culture of Safety by providing a safe and comfortable patient/family experience where risks are reduced and/or eliminated, by performing the following:

  • Completes hourly patient care rounds, anticipating patient needs proactively

  • Maintains patient and family privacy and confidentiality

  • Responds to patient and family requests, including answering patient call lights in a timely manner

  • Seeks registered nurse assistance to meet patient/family needs when necessary.

  • Communicates in a respectful manner with all members of the interdisciplinary team

  • Monitors patient and environment for safety concerns and immediately reports changes to RN/licensed nurse

  • Maintains a safe and clean patient care environment

  • Follows Infection Prevention Practices

Proper hand washing demonstrated 100% of the time

Utilizes two patient identifiers for proper patient identification prior to all specimen collections

  • Follows Safe Patient Handling principles to maintain safety for both patients and staff

  • Documents aspects of care on approved forms or electronic medical record

  • Participates as a member of the Interdisciplinary team to meet patient/family and unit/department needs

  • Proactively provides assistance to others

  • Performs delegated responsibilities and demonstrates willingness to adapt to changing unit demands

  • Provides care appropriate to age group of patients on assigned unit(s) as described in the relevant unit profiles

  • In collaboration with the Nursing Manager/Director and Clinical Nurse Specialist/Nursing Practice Specialist/Nursing Professional Development Specialist, identifies and meets learning needs, including:

  • Completes annual required training

  • Updates knowledge through periodic in-services

  • Other duties as assigned

Job Knowledge and Skills:

  • Successful completion of the literacy exam with a score of 80% or better (PCA Training Program candidates only)

  • CPR training required

  • Knowledge of English language sufficient to read, speak, and write accurately

  • Knowledge of simple arithmetic

  • Ability to lift and transport patients using the appropriate physical technique in a safe manner for the patient and self, according to Safe Patient Handling Guidelines

  • Ability to master basic computer skills

  • Excellent interpersonal skills to interact effectively with patients, visitors and hospital personnel


  • High school graduate or equivalent


  • Six months experience as a Nursing Assistant or is a Nursing Student currently enrolled in a formal program who has successfully completed at least one clinical rotation or is currently enrolled in, and successfully completes, the NWH Patient Care Associate Training Program

Licenses, Certifications and/or Registrations (if applicable):

  • Certification as a Nursing Assistant preferred
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Patient Care Associate / 40 Hours / Day Shift / NWH

Partners Healthcare System