The Specialty Resource Unit "SRU" ClinicalSupport Team is a pool ofhighly trained PCA,HUC, and MHS staff that can "float" to 17 different inpatient units, the
Emergency Department, and the Liberty Township and College Hill campuses.
Our PCAs are:
Trained to be unit-based care givers,supporting multiple patients, in addition to providing 1:1 direct observationand re-direction to patients presenting with an immediate safety concernincluding but not limited to suicidal ideation, flight risk, aggressivebehavior, traumatic brain injury, and social concerns. Monitor patients with anExternal Cerebrospinal Ventricular Drain (EVD).
Provide behavioral support and appropriatesafety interventions to patients classified as an Employee Safety Risk (ESR). These patients present with medicalandbehavioral challenges or havedifficulty adapting to a hospital environment. This role can be a 1:1assignment or a 2:1 as partner to a MHS or another PCA.
POSITION TITLE: PATIENT CARE ASSISTANT
DEPARTMENT: Specialty Resource Unit Clinical Support Team, Division of Patient Services
SUPERVISOR'S TITLE: Clinical Director or Clinical Manager
COLLABORATIVE RELATIONSHIPS: All members of the intradisciplinary healthcare team, the Behavioral Safety Team (BST), and the Adaptive Care Team
TITLES SUPERVISED: N/A
TOTAL NUMBER OF FTEs DIRECTLY OR INDIRECTLY SUPERVISED: 0
PURPOSE OF POSITION: To assist the professional staff with one or multiple patients as assigned in the delivery of direct and indirect patient care activities for the division of Patient Services of a Medical Center dedicated to the care of infants, children and adolescents. To provide 1:1 direct observation and re-direction to patients presenting with an immediate safety concern including but not limited to suicidal ideation, flight risk, aggressive behavior, traumatic brain injury, and social concerns. To specifically monitor patient's with an External Cerebrospinal Ventricular Drain (EVD). To provide support and appropriate intervention to patients classified as an Employee Safety Risk (ESR). To support the monitoring of patients statuses through a video monitoring system as a Portable Camera Observer as deemed appropriate through the division of Patient Services. To provide support to the Patient Escort Team with the safe transport of patients through the medical center as deemed appropriate by the department. To support all inpatient units and departments of the Patient Services division of a Medical Center with the patient care activities and administrative tasks of the area as appropriate.
Sustain a working understanding of regulatory requirements and accreditation standards. Support leadership in Compliance efforts to meet and sustain the regulatory compliance efforts of the department and hospital. Be mindful and judicious in monitoring safety and departmental policies and procedures. Ensure all individual certifications and Safety College requirements are fulfilled in a timely basis. Work with department managers, nurse council and magnet representatives to identify and share safety best practices. Be mindful of CCHMCs processes and compliance with CMS standards and freely communicate safety and compliance concerns to leadership team members.
Consistently integrates age specific and culturally diverse concepts into patient care, taking into consideration both the patient's chronological age and developmental functioning.
Provide approved care of assigned patients and assist in implementation of interventions under supervision of RN. Supervise and assist patients with activities of daily living. Supervise developmentally appropriate activities. Offers assistance to co-workers after completion of own duties. Use crisis control techniques and assist in de-escalation of visitors. Assist with patient transport as requested.
Demonstrates the Cincinnati Children's CARES behaviors in all interactions with patients, families, visitors and co-workers by actively participating as a front-line example of extraordinary customer service and satisfaction. Reports present status or changes in patient condition on an ongoing basis and in change of shift summary. Completes timely documentation of information in the patient medical record. Seek information and guidance when needed. Discusses concerns of work situation with Director or designee.
Ensures that within the division, all areas are organized and present a safe, accessible, effective and efficient environment for patients, families, visitors, and employees. Ensure that work areas are organized and present a safe, accessible, effective and efficient environment for employees, patients and families. Comply with Infection Control policies and procedures. Adhere to safety procedures appropriate to children's ages and development levels
Demonstrates fiscal responsibility and accountability with respect to patient charges and Cincinnati Children's charge capture. Performs duties related to charging and reconciling charges as assigned.
/Responds to communication system/patient alarms and executes with a sense of urgency. Answer the telephone in accordance with CCHMC telephone etiquette. Assemble charts, order patient supplies, and stock clerical supplies.
Comply with policies and procedures protecting patient rights for informed consent and the handling of confidential information as defined by Cincinnati Children's mission and applicable laws and regulations. Respect confidentiality of patients, families and employees. Provide for the exchange of appropriate patient care information regarding patients.
Participates in all required CCHMC training and attends required in-services. Participates in professional development opportunities and implements this knowledge into daily practices. Participate in unit staff meetings. Assists in the orientation and training of new employees.
Identifies system problems and utilizes strategies for resolutions. Participate in improving organizational performance through recommending areas or approaches for improvement activities, performing new procedures, collecting data and providing input to department discussions. Participate in establishing job requirements and goals; perform duties at the desired level of competency. Perform other duties as assigned.
Skills & Competencies
Effective verbal, written and interpersonal communication skills. Capable of relating to diverse age and demographic background
Possess a willingness to learn necessary skills and knowledge and to strive for continuous improvement.
Work effectively in teams
Ability to work both independently and under direct supervision.
Capable of bending, lifting and standing; demonstrate physical ability to perform necessary tasks.
Able to provide positive age appropriate interaction, redirection, and intervention with patients at the bedside for a varying amount of time
Related hospital experience
Experience w/the care of behaviorally challenging &/or mentally delayed patient population
Cincinnati Children's Hospital Medical Center