Patient Care Advocate

Willamette Dental Durham , OR 97224

Posted 4 days ago

Job Details

In partnership with the clinical team, the Care Advocate provides quality customer service through the coordination of patient flow and effective communication with patients, doctors, practice managers and clinic staff. The Care Advocate acts as the bridge for communication between patients, clinic staff and appointment center representatives by monitoring treatment completion, facilitating oral health improvement initiatives, and focusing on patient engagement.

Company Overview

As a member of the Willamette Dental Group team, we offer a competitive salary commensurate with experience. We are a performance based culture and offer a generous and comprehensive benefit package. Among the many amenities we offer are medical, dental, vision, life insurance, paid time off (PTO), paid holidays, and a robust wellness program. Additionally, we offer a 401(k) plan with a generous employer match, tuition assistance and much more.

Job Responsibilities

  • Oversees the daily schedule and seeks opportunity to maximize scheduling efficiencies.

  • Ensures charts are organized, maintained, prepared and available for patient appointments.

  • Works with practice Manager to ensure adequate inventory for all patient products.

  • Responsible for opening and closing the clinic Takes incoming calls and makes outgoing calls when necessary.

  • Initiates a partnership and builds rapport with patients by providing thorough and accurate information and addressing any patient questions or concerns related to their treatment plan

  • Partner with clinical team to enhance understanding of dental procedures, treatment series, and interventions to enhance patient understanding.

  • Ensures coordination of care by scheduling and reinforcing recalls, referrals to internal and external providers, and answering patient questions related to their care.

Job Qualifications

High school diploma or equivalent required. Post-secondary coursework is desirable. Minimum 2 years customer service experience.

  • Warm, friendly, engaging personality.

  • Medical/Dental clinic or healthcare experience desirable, including strong knowledge of HIPAA compliance procedures.

  • Strong computer skills including Microsoft Windows applications

  • Knowledge of cash handling and payment procedures.

  • Excellent customer service skills; ability to manage conflict; identify alternative means of communication as needed; and communicate effectively and professionally with patients and team members.

  • Strong organizational skills with ability to prioritize and meet deadlines.

  • Ability to interpret and follow guidelines accurately.

  • Ability to change work schedules.

  • Is flexible and willing to work at any location on a temporary basis when the need arises.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Talent Acquisition Consultant Nursing And Patient Care Services

Duke University

Posted 6 days ago

VIEW JOBS 3/13/2019 12:00:00 AM 2019-06-11T00:00 GENERAL SUMMARY: The Talent Acquisition Consultant will serve as an internal consultant to leaders and key stakeholders to effectively lead all aspects of the Talent Acquisition/Recruiting process. Reporting to the Nursing & Patient Care Services Talent Acquisition Director, the Talent Acquisition Consultant will provide strong and effective leadership, direction and professional expertise in all areas of sourcing, recruiting, selecting and retaining talented individuals for Duke University Health System. The Talent Acquisition Consultant delivers recruiting results in a fast paced, high energy environment, and strengthens the company's image as the employer of choice. The Talent Acquisition Consultant is responsible for exceeding internal client expectations by identifying, attracting, and hiring top talent who fit the culture, mission and values of Duke University Health System in a timely and efficient manner. The Talent Acquisition Consultant is responsible for delivering all facets of recruiting success throughout Duke University Health System. This will be achieved through the development of local, regional and national (where applicable) recruiting plans, employing traditional sourcing strategies and resources as well as developing new, creative recruiting ideas. * Build and foster an employment brand that attracts key talent to the organization in the region. * Maintains candidate slates and pipelines; builds talent communities * Partner with other members HR Centers of Excellence (COE's) to develop workforce plans to meet future staffing goals and drive a more diverse workforce. * Maintain the high standard for talent at Duke University Health System, continuing to raise the bar and leading new ways to think creatively about talent acquisition for Duke into the future. * Thought leaders in driving the direction and synthesis of the new candidate experience. Work Performed * Provide a high level of customer service in consulting with and guiding hiring managers in comprehensive recruitment and staffing issues, policies, and processes. * Establish, cultivate, and maintain ongoing relationships with hiring managers in order to understand the business unit and its recruitment needs within the context of their mission; develop and maintain a strong rapport with key leaders in the department; attend departmental staff and other meetings as requested to acquire substantial knowledge about the department's business objectives, goals, operations and work culture. * Set expectations (develop roles and responsibilities). * Provide counsel and expertise in all areas of recruitment and staffing (e.g., search firms, and advertising.) * Develop recruitment plan based on department needs that clearly define and commit to service and performance criteria; develop and review diversity plan with focused recruitment strategies; influence strategic staffing decisions such as succession planning, training, and career development. * Execute recruitment plan by aggressively recruiting for well-qualified candidates from a variety of sources, managing selection process to include interviewing, assessing candidates, screening, and recommending finalists, and filling the staffing needs within the defined service and performance criteria. * Provide consultation on a variety of human resource issues and work closely with all areas of Human Resource Department to facilitate effective Human Resource relationships; advise hiring manager regarding Orientation, Benefits, Compensation, and Payroll; provide basic benefits information to hiring managers and candidates; train departmental hiring managers on recruitment processes, interviewing techniques. * Promote Duke at a variety of recruitment functions such as job fairs, university and college career days, and career events targeted for special populations. * Collect and analyze data on demographics and hiring activity for use in designing recruitment plans. Perform other related duties incidental to the work described herein. Knowledge Skills and Abilities * Demonstrated appropriate customer service attitudes and services in a variety of work settings. * Business acumen/competence: sufficient understanding of education and/or health care field(s) and specific departmental environments to elicit credibility with all levels of management and faculty. * Demonstrated significant human resources management or recruitment experience in handling challenging human resource/recruitment issues in a diverse and dynamic environment. * Demonstrated knowledge of basic human resource functions such as compensation, benefits, employee/labor relations, training and development. * Teamwork/Collaboration: demonstrated skills and abilities in collaborative efforts with experience in team/project oriented activities. * Flexibility: demonstrated the ability to adapt to a variety of human resource issues with successful outcomes and demonstrate openness to new ideas and approaches. * Strong understanding and appreciation of a diverse work environment and have demonstrated initiatives for recruiting for diversity. * Interpersonal & Communication Skills: ability to relate well to people and work in cooperation with others to effectively coordinate activities in order to accomplish tasks. * The candidate must also be able to communicate effectively through writing and oral presentations. * PC/Technology Skills: basic proficiency in word processing, spreadsheets, Internet and presentation software. * Judgment: demonstrated ability to act independently upon information and make decisions that achieve optimal results. Demonstrated a results orientation for delivering appropriate products and services in an accurate, complete and timely fashion. Education: Bachelor's Degree in Human Resource Management, Business Administration or related field required. Experience: Work generally requires three years of experience working closely with hiring managers on recruiting and other human resource issues in a dynamic and diverse environment. Degrees, Licensures, Certifications PHR, CHR, RACR, SPHR, or SHRM-CP/SCP preferred. Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. Duke University Durham NC

Patient Care Advocate

Willamette Dental