Patient Care Advocate

Willamette Dental Durham , OR 97224

Posted 4 days ago

Job Details

In partnership with the clinical team, the Care Advocate provides quality customer service through the coordination of patient flow and effective communication with patients, doctors, practice managers and clinic staff. The Care Advocate acts as the bridge for communication between patients, clinic staff and appointment center representatives by monitoring treatment completion, facilitating oral health improvement initiatives, and focusing on patient engagement.

Company Overview

As a member of the Willamette Dental Group team, we offer a competitive salary commensurate with experience. We are a performance based culture and offer a generous and comprehensive benefit package. Among the many amenities we offer are medical, dental, vision, life insurance, paid time off (PTO), paid holidays, and a robust wellness program. Additionally, we offer a 401(k) plan with a generous employer match, tuition assistance and much more.

Job Responsibilities

  • Oversees the daily schedule and seeks opportunity to maximize scheduling efficiencies.

  • Ensures charts are organized, maintained, prepared and available for patient appointments.

  • Works with practice Manager to ensure adequate inventory for all patient products.

  • Responsible for opening and closing the clinic Takes incoming calls and makes outgoing calls when necessary.

  • Initiates a partnership and builds rapport with patients by providing thorough and accurate information and addressing any patient questions or concerns related to their treatment plan

  • Partner with clinical team to enhance understanding of dental procedures, treatment series, and interventions to enhance patient understanding.

  • Ensures coordination of care by scheduling and reinforcing recalls, referrals to internal and external providers, and answering patient questions related to their care.

Job Qualifications

High school diploma or equivalent required. Post-secondary coursework is desirable. Minimum 2 years customer service experience.

  • Warm, friendly, engaging personality.

  • Medical/Dental clinic or healthcare experience desirable, including strong knowledge of HIPAA compliance procedures.

  • Strong computer skills including Microsoft Windows applications

  • Knowledge of cash handling and payment procedures.

  • Excellent customer service skills; ability to manage conflict; identify alternative means of communication as needed; and communicate effectively and professionally with patients and team members.

  • Strong organizational skills with ability to prioritize and meet deadlines.

  • Ability to interpret and follow guidelines accurately.

  • Ability to change work schedules.

  • Is flexible and willing to work at any location on a temporary basis when the need arises.

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Patient Care Advocate

Willamette Dental