Patient Care Advocate (Remote Opportunity)

Who We Are:

Amplifon was founded on a simple idea: we believe that everyone deserves to hear well and live happy. We are the global leader in the hearing care retail industry and the parent company of Miracle-Ear. Since 1948, we have been connecting people and resources to improve the lives of over 50 million people with hearing loss.

Fast forward to today; we are now the global leader in the hearing retail market. And because of that, we would love for people with diverse backgrounds to join our Amplifon Hearing Health Care (AHHC) team. Our culture is built on compassion, empathy, continual development and diversity, equity, and inclusion. We provide a space for growth and success, and our people love it.

What You'll Be Doing:

As a Patient Care Advocate, you will be responsible for:

• Handle inbound and outbound calls to educate members regarding Amplifon Hearing Health Care (AHHC) program features such as insurance benefits

• Review and verify health plan benefit for insurance eligibility and insurance information

• Demonstrate and maintain a thorough and complete working knowledge of appropriate Amplifon information management systems and telephone systems

• Schedule initial exam appointments for customers and provide follow ups on after care appointments - ensure accurate documentation are maintained within our information management system

• Respond to inquiries through various channels (Webchat, Emails, Text Messages, etc.) in a promptly manner

Qualifications:

• High school diploma or GED.

• Experience with Virtual Desktop Infrastructure (VDI) to follow a multi-step authentication process

• Excellent interpersonal skills that allow effective working relationships with a wide range of patients, colleagues, and vendors

• Strong verbal and written communication skills

• Understanding of the hearing healthcare industry is desirable

• Excellent technical savvy ability, a good knowledge and understanding of modern technology, especially computers and experience using modern technology for the purpose of enhancing productivity and efficiency

• Strong problem solving and organizational skills

• Previous customer service experience

• Schedule: M-F 10:30am-7pm CST

• This is a remote opportunity, candidates that reside in the following states are encouraged to apply: IA, MD, OH, SD, TX, FL, IL, KY, MN, MO, NC

What We Offer:

• Excellent Compensation & Benefits

• 401(k) Matching

• Three weeks of accrued PTO, eight paid holidays, two floating holidays, and one paid volunteer day

• Comprehensive Health Insurance (Medical, Dental, and Vision)

• International business exposure

Diversity, Equity, and Inclusion:

Amplifon is committed to providing an equitable workforce environment through our diverse and inclusive initiatives. Together, we continue to build an inclusive culture that encourages, supports, and celebrates diversity. At Amplifon, we provide a space where employees feel empowered to bring their authentic selves to work every day. Connections matter and we see storytelling, as a way, to bring people together, creating an open dialogue to foster change, acceptance, and understanding. We are dedicated to building an environment that nurtures individuals to be bold, think differently, and stand out from the crowd. Each of us plays a role in creating a safe and inclusive environment to establish a workplace culture of various backgrounds, perspectives, and skillsets. Representation matters, but more importantly, creating measurable change as we continue to help our customers rediscover the gift of sound.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.