Patient Benefit Representative

Overview

Facing cancer takes great strength and courage. It also takes an exceptional team of Patient Benefits Representatives working alongside clinical and administrative staff and being a part of our patient's experience in our clinics.

If you like educating patients about their payment options and financial assistance available to them, we want you to join our team.

About Us:

Our mission is to increase access to and advance the delivery of high-quality cancer care in America. As part of US Oncology, one of the nation's largest health care services networks dedicated exclusively to cancer treatment and research, we can quickly bring the latest advances in cancer care to our patients. Most importantly, we understand the special needs of cancer patients, and are devoted to caring for the whole person, not just the disease. Our physicians and staff treat patients in over 17 locations throughout the state including Goodyear, Green Valley, Phoenix, Prescott Valley, Scottsdale, and Tucson.

Arizona Oncology has been recognized as one of the Top 100 Places to Work in Arizona!

Benefits:

We offer competitive pay and a comprehensive benefit package that includes, 401K Profit Sharing Plan, Critical Care Insurance, Dental Insurance, Health Spending Account, Legal Insurance, Long-Term Care, Medical Insurance, Paid Time Off Plan, Short and Long-Term Disability, Tuition Reimbursement, and Vision Insurance.

To make a difference in someone's life, you don't have to be brilliant, rich, beautiful or perfect. You just have to care.

Responsibilities

In your job, you will have the ability to make a difference in a patient's journey by:

• Prior to a patient receiving treatment, obtain insurance coverage information and demographics; educate patient on insurance coverage, benefits, co-pays, deductibles, and out-of-pocket expenses.

• Assess patient's ability to meet expenses and discusses payment arrangements; may educate patients on financial assistance programs as well as identify sources and provide assistance with completing forms.

• Based upon diagnosis, estimated insurance coverage, and financial assistance, complete Patient Cost Estimate form.

• Complete appropriate reimbursement and liability forms for patient's review and signature; forward appropriate information and forms to billing office; responsible for obtaining, from Clinical Reviewer, insurance pre-authorization or referral approval codes prior to each treatment.

• At each patient visit, verify and update demographics and insurance coverage; review patient account balance and notify front desk of patients to meet with.

• Stay current on available financial aid; develop professional relationships with financial aid providers; network with financial aid providers to obtain leads to other aid programs.

Qualifications

Minimum Qualifications:

• High school diploma or equivalent required.

• Minimum three (3) years patient pre-services coordinator or equivalent required.

• Proficiency with computer systems and Microsoft Office, Outlook, Word, and Excel required.

• Experience with CPT coding and HCPS coding applications.

What You Bring to the Team:

• Must be able to verbally communicate clearly and utilize the appropriate and correct terminology.

• Demonstrate adaptability: handle day to day work challenges confidently, willing, and able to adjust to multiple demands, shifting priorities, and demonstrate flexibility.

• Show work commitment: set high standards of performance and work efficiently to achieve them.

• Commit to quality: emphasize the need to deliver quality products and/or services.

The safety of our patients and staff is our top priority. Masks may be requested in all Arizona Oncology facilities regardless of vaccination status. COVID vaccination is recommended.