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The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.
With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.
The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.
The Clinical Access Department at the University of Miami has several exciting Patient Benefits Advisor 2 opportunities.
The Patient Benefits Advisor 2 ensures that patients have adequate insurance coverage for services received and advises patients when there are any gaps in coverage so that appropriate payment arrangements can be made.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
Greets every individual on the phone or in person with a smile and a warm, professional greeting.
Coordinates with appropriate scheduling department to schedule patient appointments when prior authorizations have not been obtained or have been denied.
Assists departments with inquiries into the status of accounts, pre-certification, eligibility, financial estimates and department policies and procedures.
Ensures all patient information is secure and all paperwork disposed of appropriately to preserve confidentiality.
Ensures that prior authorizations are obtained and fully documented prior to the receipt of services.
Contacts physician offices to obtain missing patient information.
Utilizes patient estimate tools and insurance company contacts to obtain accurate out-of-pocket estimates, documents these estimates, and generates estimate letters.
Updates patient accounts as necessary with correct insurance information.
Submits insurance referral documentation in a timely fashion.
Adheres to University and unit-level policies and procedures and safeguards University assets.
High School diploma or equivalent
Minimum 2 years of relevant experience
Knowledge, Skills and Attitudes:
Strong customer service skills
Strong written and verbal communication skills
Highly detail oriented and organized
Excellent interpersonal skills
Knowledge of medical terminology
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami offers competitive salaries and a comprehensive benefits package including medical and dental benefits, tuition remission, vacation, paid holidays and much more. The University of Miami is an Equal Opportunity Employer
The University of Miami is an Equal Opportunity Employer
University Of Miami Miller School Of Medicine