Patient Appointment Scheduler

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Job Type

Full-time

Description

Job Summary: As the first person the patient interacts with in the practice, projects a positive image (Smile, warm, caring tones, introduce yourself) and identifies needs and expectations by providing excellent patient service.

Essential Duties and Responsibilities: The essential duties of the position include the following. Other duties may be assigned.

Key Functions:

• Provides excellent customer service to patients by listening and appropriately serving patients.

• Contributes to an overall positive work atmosphere through actions and attitude.

• Answers phones in a friendly, professional manner.

• Relays relevant information to the appropriate internal staff.

• Follows practice procedures for appointment entry, scheduling and rescheduling appointments.

• Follows practice procedures for clinical messaging in the EMR/EHR.

• Works online appointment requests as delegated by Manager.

• Participates in office meetings and educational activities.

• Maintains work area in neat and orderly manner.

• Complies with HIPAA procedures.

• Other duties as assigned.

Requirements

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: High School Diploma, or general education degree (GED), or one to three months relative experience, and/or training or equivalent combination of education and experience.