Patient Ambassador - Jewett Orthopedic Institute Hospital

Position Summary Orlando Health Jewett Orthopedic Institute is one of the region's largest orthopedic and sports medicine practices, providing comprehensive care for more than 250,000 patients each year. This August, the institute will open Florida's first dedicated orthopedic hospital, featuring 75 private inpatient rooms, 10 operating suites with four virtually connected suites that can be used to train surgeons around the world, and a state-of-the-art research and innovation center with a 10-station bio skills lab and 3D printer.

In March, a new medical pavilion opened adjacent to the hospital and houses outpatient clinics, an imaging suite, physical therapy spaces and the largest orthopedic ambulatory surgery center in Florida. Expertise, technology and services come together under one roof and cover the whole spectrum of care - from prevention and diagnostics to therapeutic and surgical treatment options to physical therapy, rehabilitation and performance health. The institute also holds official medical roles with multiple professional, college and high school athletic teams as well as well-known sporting events and venues.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. "Orlando Health Is Your Best Place to Work" is not just something we say, it's our promise to you Click here to learn more about Orlando Health Jewett Orthopedic Institute Jewett Orthopedic Institute is hiring for a Patient Ambassador! Position Summary:

This position is responsible for promoting an unparalleled customer service experience for patients, families, and guests receiving high quality care and services within Orlando Health Jewett Orthopedic Institute. This position champions the continuum of care through collaboration and interdepartmental communication at the pre-admission, admission, and discharge level, by serving as the dedicated liaison between patients, families, and guests, and the Institute's departments, service personnel, and contracted services. Status: Variable full-time Schedule:

Varies Title: Patient Ambassador Location: Jewett Orthopedic Institute - Hospital 62 Columbia Street Orlando, Florida 32806 United States Responsibilities • Provides directions and information regarding the Institute's services, amenities, and hours of operation to all patients, guests, and team members. • Delivers timely and knowledgeable responses to inquiring patients, guests, and team members. • Responds and resolves customer service concerns and initiates necessary follow-up with appropriate individuals. • Implements service recovery efforts as appropriate. • Coordinates non-clinical services and amenities for patients and families upon request. • Hosts welcome sessions for future patients and families. • Understands the nature of the services provided by the hospital departments to support patients, operations, and goals. • Reviews pre-hospital checklist for completion and follows up with department leaders to resolve outstanding items. • Leads hospitality services operations by maintaining open communication with department leaders, anticipating changes, and disseminating relevant information to the appropriate areas to support patient flow. • Promotes personalized patient comfort and support for all admitted patients throughout their stay. • Assists patients with access and navigation of patient online services. • Conducts routine department daily rounding to promote outstanding customer service. • Facilitates resolution and closure in quality of care and service issues. • In alignment with the multidisciplinary team, serves as the discharge coordinator for the hospitality service departments and vendors. • Remains current with hospitality trends within the healthcare setting and makes recommendations for program improvements. • Partners with the interdisciplinary team and contracted services to develop resource information and education materials for patients and families. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards. • Maintains compliance with all Orlando Health policies and procedures Qualifications Education/Training High School diploma or equivalent. Licensure/Certification None Experience Two (2) years of experience in the customer service or hospitality industry setting

Education/Training High School diploma or equivalent. Licensure/Certification None Experience Two (2) years of experience in the customer service or hospitality industry setting

• Provides directions and information regarding the Institute's services, amenities, and hours of operation to all patients, guests, and team members. • Delivers timely and knowledgeable responses to inquiring patients, guests, and team members. • Responds and resolves customer service concerns and initiates necessary follow-up with appropriate individuals. • Implements service recovery efforts as appropriate. • Coordinates non-clinical services and amenities for patients and families upon request. • Hosts welcome sessions for future patients and families. • Understands the nature of the services provided by the hospital departments to support patients, operations, and goals. • Reviews pre-hospital checklist for completion and follows up with department leaders to resolve outstanding items. • Leads hospitality services operations by maintaining open communication with department leaders, anticipating changes, and disseminating relevant information to the appropriate areas to support patient flow. • Promotes personalized patient comfort and support for all admitted patients throughout their stay. • Assists patients with access and navigation of patient online services. • Conducts routine department daily rounding to promote outstanding customer service. • Facilitates resolution and closure in quality of care and service issues. • In alignment with the multidisciplinary team, serves as the discharge coordinator for the hospitality service departments and vendors. • Remains current with hospitality trends within the healthcare setting and makes recommendations for program improvements. • Partners with the interdisciplinary team and contracted services to develop resource information and education materials for patients and families. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards. • Maintains compliance with all Orlando Health policies and procedures