Patient Advocate

Compensation Range

$25 - $28 / hour

You Matter

• Make a difference every day in the lives of the underserved• Join a mission driven organization with a people first culture• Excellent career growth opportunities

Join us and find a career that supports:• Caring for overlooked, underserved, and vulnerable patients• Diversity, equity, inclusion, and belonging• Autonomy in a warm team environment• Growth and training

Perks and Benefits In addition to comprehensive benefits including medical, dental, vision, paid time off, and 401k, we foster a work, life balance for team members and their family to support physical, mental, and financial wellbeing including: • DailyPay, receive your money as you earn it! • Tuition Assistance and dependent Scholarships• Employee Assistance Program (EAP) including free counseling and health coaching• Company paid life insurance• Tax free Health Spending Accounts (HSA)• Wellness program featuring fitness memberships and product discounts• Preferred banking partnership and discounted rates for home and auto loans

• Eligibility for perks and benefits varies based on employee type and length of service.

Why Us

Now is your moment to make a difference in the lives of the underserved.

If there is one unifying characteristic of everyone on our team, it is the deep desire to make a difference by helping society's most vulnerable and often overlooked individuals. Every day we have the distinct honor and responsibility to show up with non-judgmental compassion to provide hope and healing to those who need it most. For those whose calling it is to serve others, now is your moment to join our mission to provide quality care to every patient with compassion, collaboration, and innovation, to live our mantra to "Always Do The Right Thing!", and to collectively do our part to heal the world, one patient at a time.

MASAC (Massachusetts Alcohol and Substance Abuse Center) is a Section 35 treatment center located in the beautiful Myles Standish State Forest in Plymouth, MA. This role is working with individuals with substance use disorders.

How you make a difference

The Patient Advocate serves as a liaison between the facility, patients and their families. The position advocates the needs of patients with behavioral health disorders admitted to the facility. In addition, this position represents the facility and serves as liaison for patient and staff.

Key Responsibilities

• Acts as a liaison between the facility, patients, and families, addressing concerns and maintaining effective communication channels.

• Conducts orientations for newly admitted patients to review their rights and responsibilities, ensuring understanding and compliance.

• Coordinates ADA accommodations for patients and facilitates discussions on de-escalation preferences with the treatment team.

• Organizes and leads Community Meetings, attends Leadership meetings to report patient concerns, and responds to family and patient inquiries regarding rights and treatment issues.

• Manages grievances, tracking and reviewing concerns raised by patients, providing recommendations to unit directors and administration, and collaborating with the Facility Administrator for escalated issues. Additionally, trains new employees on patient rights during orientation and may assist on units as needed.

Qualifications & Requirements

Education

• High school diploma or equivalent required.

• Bachelor's degree in business, risk management, or other related degree preferred.

Experience

• Minimum of (2) two years' experience in clinical risk management.

• Experience in health care settings, specifically with mental health inpatient settings

• Experience handling requests under the Americans with Disability Act (ADA) preferred

Licenses/Certifications

• N/A

We are an Equal Employment Opportunity / Affirmative Action Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees.

We encourage you to apply! If you are excited about a role but your experience doesn't seem to align perfectly with every element of the job description, we encourage you to apply. You may be just the right candidate for this, or one of our many other roles.

Deadline to apply to this position is contingent upon applicant volume. Those positions located in Colorado will have a specific deadline posted in the job description.