Patient Advocate Triage - Remote

• Shift: 8:00 AM - 4:30 PM Mtn, Monday - Friday

Responsibilities

• Work quickly in a fast-paced environment to process and release a high level of cases per day

• Analyze all documents received with a sample and be able to determine how the pieces cohesively work together to secure coverage

• Support Patient Advocate teams with up-to-date information

• Complete routine tasks with minimum supervision

• Comply with applicable CLIA and HIPPA regulations

Qualifications

• High School Diploma or GED

• 1-2 years' experience in customer service or office environment

• College degree (BS or BA) preferred, in biology, science or healthcare a plus

• Knowledge of clinical lab systems and/or customer relationship management (CRM) systems helpful

• Accurate typing skills of at least 35 words per minute

• Comprehensive understanding and use of Microsoft Word, Excel, and Outlook

• Excellent written and verbal communication skills

• Able to manage several tasks simultaneously, often under pressure

• Ability to analyze both from a small detail perspective and a case completeness perspective

• Must be authorized to work in the United States on a full-time basis for any employer

• Strong, recent professional references

Physical and Mental Job Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is frequently required to sit; talk; or hear.

• The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch

• The employee must occasionally lift and/or move up to 25 pounds.

• Specific vision abilities required by this job include close vision, distance vision and depth perception.