Texas Health Resources seeks to hire a Patient Advocate Registered Nurse to join the Risk Management Team.
The address is Texas Health Alliance, 10864 Texas Health Trail, Fort Worth, Texas, 76244.
Salary: Min $29.77 - Max $49.18, based on relevant work experience.
As a Patient Advocate Registered Nurse with Texas Health Alliance, this position will help resolve patient issues and enhance patient satisfaction.
The essential duties of this position are:
Receives complaints and/or grievances directly from patients or others on the patient's behalf by multiple methods (phone, letters, in person, etc). Reviews, researches and evaluates complaints and grievances to determine appropriate response based on CMS guidelines and hospital policy.
Prioritizes concerns in multiple or complex issues.
Oversees referral, investigation, and resolution of complaints/grievances independently and coordinates response by involved departments. Ensures that appropriate parties are informed and involved, that appropriate follow-up is completed, and that complaints and grievances are resolved within the outlined required time frames to keep the hospital in compliance within regulatory federal and state agencies.
Maintains compliance with the CMS Centers for Medicare and Medicaid Services Conditions of Participation, other regulatory standards and hospital policy.
Responds to government or regulatory complaints and responds to agencies as needed.
Serves as grievance coordinator for entity.
Facilitates required grievance committee as well as prepare annual reporting as outlined in the CMS Conditions of Participation.
Documents 100% of complaints and grievances received.
Provides data for centralized database of patient complaints/grievances and assists with reporting of patient satisfaction/patient complaints as requested.
Participates in Patient Safety and Risk Management Operations by identifying potential liability in complaints received.
Identifies and communicates potential liability concerns through the THR Claims management process. If a potentially compensable event is identified from a complaint, complete a new case review summary. May also cross cover Risk Manager on occasion.
The ideal candidate will possess the following qualifications:
Associate's Degree Nursing Required
Bachelor's Degree Nursing Highly Preferred
Registered Nurse License Upon Hire Required
3 Years Acute Care Hospital Experience Required
Experience in Care Transition Management or Care Coordination Preferred
Excellent interpersonal and communication skills (written and verbal)
Strong organizational abilities,
Sensitivity to patients' needs
Ability to deal with a variety of healthcare organization/delivery, satisfaction measurement, personalities w/tact & diplomacy.
Expert computer skills including word processing, Survey Monkey, and database software.
Presentation facilitation and training experience.
WHY TEXAS HEALTH RESOURCES?
Texas Health Harris Methodist Hospital Fort Worth is a 726-bed, Magnet-designated regional referral center that has served the residents of Tarrant County and surroundings communities since 1930. Hospital services include cardiovascular care, high-risk obstetrics, gynecology, orthopedics and sports medicine, neonatal intensive care, and trauma/emergency medicine. In early 2014, Texas Health Fort Worth opened a new 75,000 square foot Emergency Services Center, one of the largest in the region. Texas Health Fort Worth has more than 4,000 employees, 200 volunteers and nearly 1,000 physicians on its medical staff. Texas Health Fort Worth recently received national recognition for its oncology program and was named "Best Place to Have a Baby" in Tarrant County. The hospital is also a designated Cycle III Chest Pain Center by the Society of Chest Pain Centers We invite you to join us in furthering your career and our accomplishments and philosophy of excellence.
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