MedStar Georgetown University Hospital is a not-for-profit, acute-care teaching and research hospital with 609 beds located in Northwest Washington, D.C. Founded in the Jesuit principle of cura personalis#caring for the whole person#MedStar Georgetown is committed to offering a variety of innovative diagnostic and treatment options within a trusting and compassionate environment. # MedStar Georgetown#s centers of excellence include neurosciences, transplant, cancer and gastroenterology. Along with Magnet# nurses, internationally recognized physicians, advanced research and cutting-edge technologies, MedStar Georgetown#s healthcare professionals have a reputation for medical excellence and leadership.
Patient Advocacy Coordinator acts as an impartial member of the interdisciplinary healthcare team to identify, assess and refer issues or concerns of patients, families or providers in all care settings within GUH and the physician group practice.# By acting as the #voice# of the patient and family, the Patient Advocacy Coordinator assure that concerns or perceptions are heard in order to work toward a resolution in the provision of high quality care. The Patient Advocacy Coordinator identifies, assesses and refers issues or concerns referring appropriately when there is a potential risk to the patient, provider or the organization.
In addition, this position follows the Complaint/Grievance Policy #10, and assures all written grievances are addressed appropriately. Will act as the system administrator and database manager for the hospital#s feedback reporting system (RLS). Works with clinicians, administrators and leadership within the hospital to implement and sustain a system for process improvement that supports the reduction of patient complaints/grievances. These functions are coordinated with the department head and are performed in accordance with all applicable laws and regulations and MedStar Georgetown University Hospital#s philosophy, policies, procedures and standards.
BSN or BA/BS degree in healthcare related field. RN preferred.
If a registered nurse, must be a graduate of an accredited school of nursing and hold a current DC license as a registered nurse.# Minimum of five years# experience in healthcare, consumer advocacy, patient relations or related field. Demonstrated experience with patients and families in an inpatient setting; Ability to work within a multidisciplinary team and multi-cultural environment; Ability to diffuse stressful situations and resolve issues; Well developed listening, interpretative and conciliation skills; Excellent communication, writing and presentation skills; Proficiency in Microsoft Office including Excel. #
Medstar Research Institute