Job ID: 1199545
Employment Status: Full-Time
BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and mid-Missouri regions. BJC serves patients and their families in urban, suburban and rural communities through its 15 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.
The Patient Accounts Supervisor leads the Patient Financial Services team and its associated work processes, to include billing, cash posting, denials management and customer service. This position serves as a subject matter expert within the department, setting priorities and directing daily operations towards serving our patients. Additionally, the Patient Accounts Supervisor aligns resources to support and achieve departmental goals and objectives.
Manages individual(s) including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.Ensures the resolution of complex insurance, patient accounts and customer service related issues.Works with staff to ensure that productivity and quality standards are met in accordance to departmental policies and procedures.Audits accounts to ensure accurate and timely resolution of outstanding issues on payor and patient accounts.Aligns resources to achieve daily patient accounting operational goals within the work unit and in collaboration with other departments.Communicates with staff, patients, internal key stakeholders and insurance companies to ensure operational effectiveness.
High School Diploma or GED
Preferred Requirements and Additional Job Information
Note: not all benefits apply to all openings
Comprehensive medical, dental, life insurance, and disability plan options
Pension Plan*/403(b) Plan
Health Care and Dependent Care Reimbursement Accounts
On-Site Fitness Center (depending on location)
Paid Time Off Program for vacation, holiday and sick time
Pension does not apply to Memorial Hospital, Memorial Hospital East, Memorial Medical Group, Alton Memorial or Parkland Health Center
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
Equal Opportunity Employer