Patient Accounts - Self-Pay Representative - FT

Wilson Health is looking for a direct hire Self-Pay Representative for our Patient Accounting Department located in Sidney, Ohio (North Dayton, Ohio) area.

Key Perks and Benefits:

• Access to Employer Direct Care Clinic. Free medical care and pharmacy services for eligible employees and dependents covered by Wilson Health's medical insurance plan.

• Generous paid time off program beginning day one

• Medical Insurance: Your Choice of Two High Deductible Health Plan Options or a PPO, Dental and Vision Insurance

• H S A with employer contribution for eligible health plans, FSA for medical and dependent care expenses

• Company Paid Life, Short Term and Long Term Disability Insurance

• Voluntary Accident, Critical Illness, and employee and dependent Life and AD&D Insurance

• Industry leading retirement plan- employer contributions begin day one, no waiting period for participation

• Tuition Assistance Program

Employment Status: Full Time (FT=36+ hours)

Working Hours: 40 hours a week (80 hours per pay period)

Schedule: Monday - Friday (No Weekends or Holidays)

Shift: 1st shift (8AM-4:30PM or 8:30AM - 5PM Subject to change for Organization's Peak Hours)

Position Reports to: Manager of Patient Accounts

Department Description: Wilson Health's Patient's Account Department is responsible for handling the hospital billing and collection aspects of the patient's care during the service date (The date/date(s) when care was provided to the patient from the hospital or provider).

Job Summary: Under the directions of the Director/Manager of Patient Accounts the Self Pay Rep will send out patient statements, make/answer patient calls, send out HCAP forms, and ensure when HCAP form is sent back that it has been completed correctly.

Essential Duties & Responsibilities:

Other duties may be assigned

• Printing and mailing patient statements.

• Self-Pay Rep will call patients with outstanding balances to try to collect payment.

• Mailing out HCAP form to patients to see if the patient is qualified for financial assistance.

• HCAP form is received, Self-Pay Rep will ensure it was completed correctly. If not, the Self Pay Rep will call patient, advise of error(s), and mail new HCAP form to patient.

• Works mail as it applies to Self-Pay Rep.

Other Skills and Abilities:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The ability to communicate with a professional friendly personality to the customer is essential. Internet skills and the ability to navigate through different systems.

• Accurate typing skills, computer keyboard skills and data entry, Calculator skills. Ability to work in a highly stressful environment. Ability to adapt to change. Knowledge of Excel. Organization and prioritizing skills. Ability to communicate with co-workers and patients.

Qualifications:

• High school diploma or general education degree (GED)
• Customer Service Experience

Mission & Vision & Values:

• Improve the health and wellness of the community by delivering compassionate, quality care.

• Be a trusted, nationally-recognized leader of innovative, collaborative, community health.

• A.S.P.I.R.E - Always serve with professionalism, integrity, respect, and excellence.

EOE (Equal Opportunity Employer)