Patient Accounting & Treatment Plan Supervisor, Dental Clinics

About the Job

The University of Minnesota School of Dentistry has an opening for a supervisory position in our Patient Accounting and Treatment Plan Coordinator team!

• The pay range for this position is $70,000-$77,000/year, depending on the qualifications and experience the finalist brings to the position, plus the range of excellent benefits as detailed below.

• This position will work on site 5 days per week to support the work of our dental clinics

• The on-site location of this position is at the University of Minnesota

• Twin Cities on the East Bank campus in Minneapolis.

The Patient Accounting/Treatment Plan Supervisor oversees patient accounting/insurance and treatment plan coordinator staff.

This position is key to partnership between Patient Accounting and Clinical Operations/Patient Experience areas by providing knowledge and assuring compliance in insurance, dental terminology/procedures codes, federal, University and School of Dentistry policies, along with ensuring high standards of quality customer service.

This position assists in ensuring best business practices in tandem with excellent clinical and academic experiences at the School of Dentistry.

Responsibilities for the position include but are not limited to:

Staff Supervision and Team Collaboration

• 55%

• Direct supervision of staff including Treatment Plan Coordinators and Patient Accounting. Interview, hire, train and supervise 7 FTE. Evaluate, assign, and monitor workflow; recommend staffing levels/adjust as necessary.

• Hire, coach, train, assign work, evaluate, reward, transfer, suspend, promote, discharge, discipline and handle disciplinary processes such as grievances as necessary.

• Utilize input (evaluations) from residents, students, faculty and employee self-evaluations to assess employees' work performance. Take action to correct or improve areas of performance that require attention.

• Evaluate mid-probation, probation and annual performance reviews with staff and conduct timely assessments of staff as appropriate.

• Foster a collaborative, teamwork-oriented environment that is respectful, knowledgeable, accurate, complete, informative and timely. Promote and approve skill development seminars for staff.

• Participate in corrective action/discipline of staff as needed to address performance issues.

• Mentor staff, manage attendance and approve or deny requests for absences, provide constructive criticism and positive encouragement as appropriate.

• Investigate and resolve daily operational (complex) problems associated with the unit's responsibilities. Promote independent decision making on routine to moderate/complex problems with staff. Serve as mediator with escalated situations. Request and oversee set up of computers/other equipment for new hires and current staff.

• Promote and maintain a positive, professional demeanor with all customers, both internal and external.

• Ensure staff compliance with all relevant policies and guidelines.

Business Operations: Treatment Plan Coordination, Billing and Fee Collections

• 35%

• Oversee daily treatment plan coordination, billing and collection functions.

• Coordinate business activities between patient check-in, clinic personnel, central accounting, insurance office and other units.

• Work with Patient Accounting and Clinical Systems supervisors, clinic directors, faculty and staff on new initiatives.

• Review and upgrade processes; ensure HIPAA compliance, U Retention Schedule, fee collections laws, insurance and other business regulations and rules.

• Develop or revise training materials, operational procedures and how-to, etc. Ensure appropriate documentation in the EHR.

• Ensure effective payment methods to minimize billings, customer service complaints, income loss and administrative cost. Ensure low-risk payment terms are established.

• Maximize in-house fee collections.

• Review treatment plan coordination sessions, patient appointments and/or account inquiries.

• Monitor account alerts on patient records.

• Pursue fee collections and make collection calls, as required.

• Oversee monthly patient billing statements and collection letters.

• Work with Clinical Systems administration and/or faculty on problem accounts, BBB inquiries, and/or letters from Attorney General's office

• Act as a liaison between Patient Accounting, faculty, staff and students in the undergraduate and graduate clinics.

• Handle and resolve demanding and/or challenging disputes/complaints from customers (patient/guarantor, students, clinic personnel, general public and staff).

• Ensure de-escalation skills are practiced including good listening skills.

• Define complaint and/or problem, evaluate and resolve; ascertain results.

• Adhere to policies and procedures.

• Work to reduce Patient Accounting customer service complaints.

• Audit accounts for accuracy, as required.

Other Duties as Assigned 10%

• Electronic Health Record (AxiUm) Financial Management

• Act as Patient Accounting EHR SuperUser. Attend webinars and/or other related axi

Um meetings.

• Activate/inactivate procedure codes for pre-determination/prior authorization, for board/mock board/screenings prior and after exams. Activate provider codes in order for staff to enter missing charges.

• Act as MN-ITS website administrator for staff.

• Miscellaneous

• Verify vendor invoices; initiate and oversee payments.

• Coordinate student check out/sign off on students own accounts prior to graduation.

• Continue professional development through attendance of courses, workshops, seminars and other meetings.

• Serve on and/or provide administrative or other support for Department, School and University-wide committees and groups, as appropriate.

• Provide backup for team members as needed and other special projects as assigned.

Qualifications

All required qualifications must be included in the application materials

Required Qualifications:

• BA/BS plus at least four years of experience or a combination of related-education and work experience to equal at least eight years.

• Supervisory experience in a medical, dental or other clinical environment.

• Patient accounting experience, including payment coordination with third party payers. Dentistry-specific experience including knowledge of dental terminology and procedure codes.

• Proven knowledge of and ability to follow HIPAA, federal and state guidelines, Fair Credit Act and payment/cash handling procedures.

• Excellent written and verbal communication and interpersonal skills.

• Experience utilizing an Electronic Health Record system.

• Ability and willingness to navigate complex, challenging and difficult situations.

Preferred Qualifications:

• Ability to clearly communicate/explain complex information.

• Experience in an educational setting.

• Supervision in a union environment; familiarity with union/collective bargaining rules and regulations.

About the Department

The University of Minnesota School of Dentistry is the state's only dental school and the only dental school in the northern tier of states between Wisconsin and the Pacific Northwest. We are a regional resource to five states for dental education, consulting services, patient treatment, and ongoing continuing dental education.

We educate dentists, dental specialists, dental therapists, dental hygienists, dental educators and research-scientists. We offer advanced degree programs in seven ADA-recognized specialties: endodontics, oral and maxillofacial surgery, orthodontics, pediatric dentistry, periodontics, prosthodontics and TMD and orofacial pain. We educate scholars in oral biology, dental hygiene and oral health for older adults. Dentists from other countries who wish to practice in the United States matriculate through our Program for Advanced Standing Students. Learners have the option to pursue a Masters in Public Health or a PhD alongside their DDS degree.

We are the only dental hygiene program in the state associated with a dental school. Offering programs at the baccalaureate and master of science level, our integrated program prepares oral health professionals to collaborate from their first day in the profession.

We became the first dental school in the nation to educate dental therapists in 2009. Dental therapists perform basic preventative services, drill and restore teeth for children and adults and remove primary teeth under the supervision of a licensed dentist. As of 2023, we have graduated 91 dental therapists from the program.

Our work affects virtually every person in Minnesota. We educate approximately 73% of the state's practicing dentists, 68% of licensed dental therapists, and 49% of dental hygiene educators. Our researchers develop and test restorative materials used by dentists around the world. We provide critical oral health care with more than 100,000 patient visits in our campus clinics and more than 16,000 patient visits at outreach sites in underserved communities throughout the state. We provide continuing dental education for 7,1000 practicing dental professionals each year.

The School of Dentistry is dedicated to creating a diverse, equitable, and inclusive workplace. Diverse teams, perspectives, and backgrounds create a strong and creative team that best serves the University's many communities, on campus and beyond. The University is an Equal Opportunity Employer. Black, Indigenous, people of color, LGBTQIA+, women, veterans, and members of historically underrepresented communities are highly encouraged to apply.

For more information, please visit our website, dentistry.umn.edu.

Benefits

Working at the University

At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.

The University also offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off

• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program

• Low-cost medical, dental, and pharmacy plans

• Healthcare and dependent care flexible spending accounts

• University HSA contributions

• Disability and employer-paid life insurance

• Employee wellbeing program

• Excellent retirement plans with employer contribution

• Public Service Loan Forgiveness (PSLF) opportunity

• Financial counseling services

• Employee Assistance Program with eight sessions of counseling at no cost

• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Please visit the Office of Human Resources website for more information regarding benefits.

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About the U of M

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).