Patient Account Specialist

Overview

At the Cancer Center of Kansas, we value each and every employee for their life-saving expertise and the role they play in making our patients' lives as easy and comfortable as possible. Our employees are our most valuable resource. They help us create the warm and caring environment that's the foundation for some of the best cancer research and care in the country. If you would like to join a team dedicated to improving lives every day, contact us below.

Responsibilities

SCOPE:

Under minimal supervision, is responsible for identifying uninsured patients scheduled for services, developing and delivering Good Faith Estimates to patients, account follow-up for all assigned accounts, resolving billing problems and answering patient inquiries. Sets up financial arrangements as needed. Uses collection techniques to keep accounts receivable current including monitoring for delinquent payments. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensures all uninsured patients are identified.

• Develop a Good Faith Estimate and provide it to the uninsured patients in accordance with current guidelines.

• Counsel patients regarding financial obligations, billing practices, establishing payment arrangements and referring patients to the Patient Assistance Team as necessary.

• Performs audits of patient accounts to ensure accuracy and timely payment.

• Reviews account aging on a monthly basis and reports inconsistencies; corrects errors as appropriate.

• Contacts patients regarding delinquent accounts and arranges mutually acceptable payment schedules.

• Demonstrates the ability to deal with patients regarding sensitive financial matters and recapture unpaid balances.

• Receives and resolves patient billing complaints and questions; initiates adjustments as necessary.

• Makes appropriate financial arrangements for payment of patient accounts; follows up to determine if payment arrangements are being met; contacts patients to resolve problems; responds to correspondence or telephone calls from patients about accounts.

• Works with provided aging to monitor patient account aging and follows up appropriately.

• Prepares write-off requests with appropriate documentation and submits to supervisor.

• Maintains confidentiality in regards to patient account status and the financial affairs of clinic/corporation.

Qualifications

MINIMUM QUALIFICATIONS:

High school graduate or equivalent required. Minimum five years experience in a medical business office setting with insurance processing and balancing responsibilities.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be offered to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be offered to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent interaction with staff, patients and the public.