Patient Account Specialist II

Facility:

Work From Home - Ohio

Department:

Clinical Denials

Schedule:

Full time

Hours:

40

Job Details:

Department Specific Job Details:

The Patient Account Specialist is responsible for resolving self-pay accounts at Dayton Children's Patient Accounts department while maintaining strong relations with patients, guarantors, and business office

Departments. Utilizes Medical billing knowledge and excellent customer service skills to effectively collect from and provide financial resources to patients, thereby promoting patient satisfaction. Principal Duties and Responsibilities.

Handles all communication (telephone, email, interpersonal) with patients and other departments

Within the business office

Receives, documents, and responds to all patient correspondence in a prompt and courteous manner

Provides exceptional customer service that aims to improve patient and/or guarantor relations and

Contribute to a positive work environment

Maintains all self-pay accounts; updates patient demographics when necessary; scans all accounts for

Financial assistance, and directs patients to the appropriate resources (e.g., financial counseling)

Collects patient payments made over the counter, over the phone, and by mail on a daily basis; properly

Records all payment types (e.g. cash, check, debit, credit) and transactions into the computer system.

REQUIRED: High School/GED. 1-2 years experience. Typing 30-40 wpm, computer skills including word processing, basic excel spreadsheet, Internet use, and customer service skills.

PREFERRED: 3-4 years. Specializing in healthcare billing or insurance related field.

Advanced word processing and excel spreadsheet experience. Previous customer service experience.

Education Requirements:

GED, High School (Required)

Certification/License Requirements: