Patient Account Representative

Texas Physical Therapy Specialists San Antonio , TX 78247

Posted 2 weeks ago

Do you want to make a difference in people's lives? Do you want to love going to work every day? If you have a GREAT personality, believe having fun at work CAN exist, are self-motivated, independent and enthusiastic, and are interested in being a part of a dedicated team in a great working environment, then we'd love to meet you!

We currently have a full-time Patient Account Representative position available at our Central Billing Office located in San Antonio, TX!

GENERAL SUMMARY OF DUTIES: Contributes to the company by verifying benefits for scheduled patients. The Patient Account Representative interacts with several schedulers to obtain necessary patient information within several separate physical therapy offices. The Patient Account Representative also determines the details of the patient's physical therapy benefits to include, co-pays, deductibles, max number of physical therapy visits per year, and prior authorizations needed.


  • Performs insurance pre-authorization, verification, and documents information accordingly.
  • Verifies patient DME eligibility, authorizations, benefits, claim information with insurance companies, and 3rd party payers prior to the patient's initial physical therapy visit.
  • Communicates verification information with appropriate personnel for preparation for the patient's initial visit.
  • Identifies all patient accounts accurately based on what PPO, HMO, or other Managed Care Organizations the patients insurance plan might fall under.
  • Contacts physical therapy office with updates on benefit verification information, requests additional information, insurance cards.
  • Accurately completes data entry necessary including authorizations and benefits.
  • Compiles and collects accurate list of contracted and un-contracted insurance


$14-15/hr depending on education and/or experience.


12508 Jones Maltsberger Road Suite 110
San Antonio, TX 78247


Monday - Friday

8 AM - 5 PM


Benefit verification experience

Authorization experience

Experience with working denied claims/appeals and reconsiderations.


TexPTS offers a competitive salary and benefits package that helps protect your health and well-being, and provides excellent savings options for you and your family. Benefits include medical, dental, and vision insurance, company-paid life insurance, paid time off, maternity leave benefits, paid jury duty, 401k with matching company contribution, and much more!!

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