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Patient Account Representative

Expired Job

Randstad Roanoke , VA 24001

Posted 4 months ago

Patient Account Representative

job details:

  • location:Roanoke, VA

  • salary:$13.50 - $15 per hour

  • date posted:Tuesday, September 4, 2018

  • experience:Experienced

  • job type:Temporary

  • industry:Administrative and Support Services

  • reference:S_679721

  • questions:chelsea.reynolds@randstadusa.com540/985-6583

job description

Patient Account Representative

Amazing Call Center Opportunity in the Roanoke Area!! Qualified Applicants please ! Long term temporary project, could lead to hire!

Answers telephone calls from subscribers, dental providers and group administrators in a courteous and professional manner.

Provides information to group administrators on eligibility and benefit coverage.

Issues ID cards.

Submits claims to Professional Review when the dental office is requesting an appeal.

Provides names of participating dentists and their office locations to subscribers.

Explains benefits and frequencies for dental services.

Explains how a claims was processed and paid.

Researches claim problems and makes necessary corrections.

Responds to correspondence.


Returns calls to providers and subscribers.

Enters comments after each phone call.

Routes calls to appropriate department for resolution.

Explains how appeals can be submitted.

Makes address changes.

Other duties as assigned to meet business needs.

Working hours: 8:30 AM - 5:30 PM


High school diploma or GED equivalent.

A minimum of one year prior customer service experience.

Demonstrated PC experience, the ability to use a copier and fax machine.

Excellent verbal and written communication skills.

The ability to communicate in a professional manner.-

Preferred qualifications include prior medical or dental insurance experience and/or experience working in a customer services center.


Please send an updated resume to for consideration.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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Patient Account Representative

Expired Job