Patient Account Representative- Collections, Patient Financial Services, Full-Time, Days
We are looking for a Patient Account Representative-Collections to join our Patient Financial Services team in Albuquerque, NM.
This full-time job is located with Lovelace Shared Services, organizational support departments for all Lovelace facilities including Coding, Finance, Health Information Management, Revenue Cycle, Marketing, and the Resource Team. We are dedicated to exceeding our customers' expectations in every way.
Responsible for working A/R collection opportunities on unpaid claims through provided analytic reporting.
Uses identified and known resources to accomplish analytic report follow-up, including payor websites, provider service lines, analytics and correspondence.
Commercial-Insurance F-UP/Denials/Appeals/ escalation spreadsheets reviews
Medicaid Insurance Follow-Up/Credits/Denials/Overpayment Variance/Appeals
Military/IHS Insurance Follow-Up/Credits/Denials
High school diploma or equivalent.
One (1) - Two (2) years previous customer service experience desired
Ability to communicate effectively verbal and written
Ability to work independently
General Accounting and bookkeeping skills
Strong customer service and interpersonal skills
Named one of the 150 Great Places to Work in Healthcare by Becker's Hospital Review
Named one of the Best Places to Work by Albuquerque Business First
Named Top Workplace by Albuquerque Journal, 2013, 2014 and 2015
Named to Modern Healthcare's 100 Best Places to Work five times since 2008
Lovelace is a drug-free employer with smoke free campuses.
Ardent Health Services