Patient Account Representative I- Collections / Patient Financial Services / Full-Time / Days

Ardent Health Services Albuquerque , NM 87102

Posted 2 weeks ago

Patient Account Representative- Collections, Patient Financial Services, Full-Time, Days

We are looking for a Patient Account Representative-Collections to join our Patient Financial Services team in Albuquerque, NM.

This full-time job is located with Lovelace Shared Services, organizational support departments for all Lovelace facilities including Coding, Finance, Health Information Management, Revenue Cycle, Marketing, and the Resource Team. We are dedicated to exceeding our customers' expectations in every way.


Patient Account Representative- Collections Job Responsibilities:
  • Responsible for working A/R collection opportunities on unpaid claims through provided analytic reporting.

  • Uses identified and known resources to accomplish analytic report follow-up, including payor websites, provider service lines, analytics and correspondence.

  • Insurance Follow-Up/Denials

  • 50 per day
  • Productivity Requirements
  • 50 per day
  • Commercial-Insurance F-UP/Denials/Appeals/ escalation spreadsheets reviews

  • Productivity Requirements

  • 50 per day
  • Medicaid Insurance Follow-Up/Credits/Denials/Overpayment Variance/Appeals

  • Productivity Requirements

  • 50 per day
  • Military/IHS Insurance Follow-Up/Credits/Denials

  • Productivity Requirements

  • 50 per day
Patient Account Representative- Collections Education and Experience Job Requirements:
  • High school diploma or equivalent.

  • One (1) - Two (2) years previous customer service experience desired

  • Ability to communicate effectively verbal and written

  • Ability to work independently

  • General Accounting and bookkeeping skills

  • Strong customer service and interpersonal skills

Why Lovelace?

  • Named one of the 150 Great Places to Work in Healthcare by Becker's Hospital Review

  • Named one of the Best Places to Work by Albuquerque Business First

  • Named Top Workplace by Albuquerque Journal, 2013, 2014 and 2015

  • Named to Modern Healthcare's 100 Best Places to Work five times since 2008

Lovelace is a drug-free employer with smoke free campuses.

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Patient Account Representative I- Collections / Patient Financial Services / Full-Time / Days

Ardent Health Services