Patient Account Representative - Financial Clearance

Work Location: Columbia, Missouri - ability to be remote after the completion of training and meeting department/position expectations

Shift: Monday

• Friday, 8am

• 5pm

Department: Financial Clearance

Salary Range: $14.80 - $23.32/hour - final salary based on experience

ABOUT THE JOB

MU Health Care is seeking a dynamic Patient Account Representative for Financial Clearance who excels in customer service and meticulous insurance coordination. In this role, you'll ensure a seamless financial process for patients by working closely with insurance providers. Ideal candidates possess strong communication skills, thrive in fast-paced environments, and demonstrate unwavering attention to detail. If you're passionate about healthcare, well-versed in regulatory requirements, and ready to shape the future of patient care, join MU Health Care's team today.

ABOUT MU HEALTH CARE

MU Health Care is a growing academic health system in mid-Missouri comprised of multiple hospitals - including the region's only Level 1 Trauma Center and region's only Children's Hospital - and over 50 specialty clinics located throughout the region.

As an MU Health Care employee, you'll be part of an exceptional team committed to our mission of saving and improving lives. Our core values of inclusion, respect, service, discovery, responsibility and excellence foster a collaborative work environment where you can grow your career.

Learn more about MU Health Care. Learn more about living in Columbia, MO.

EMPLOYEE BENEFITS

• Health, vision and dental insurance coverage starting day one

• Generous paid leave and paid time off, including nine holidays

• Multiple retirement options, including 100% matching up to 8% and full vesting in three years

• Tuition assistance for employees (75%) and immediate family members (50%)

• Discounts on cell phone plans, rental cars, gyms, hotels and more

• See a comprehensive list of benefits here.

JOB DUTIES

Verify insurance eligibility and obtain plan benefits in a timely manner by phone, fax, or payer website.

Interpret insurance copays, deductible, network status and subscriber information of policy.

Insures all appropriate insurance information is obtained prior to a patient's visit in order to facilitate payment.

May train, as needed, other Service Coordinators and Patient Service Representatives in the clinics on revenue cycle software and/or insurance related issues that may be causing alerts and hold bills.

Conduct all activities within established regulatory requirements. Remain knowledgeable of federal, state and payer billing regulations.

May complete unit/department specific duties and expectations as outlined in department documents.

No face to face patient contact.

A High School diploma or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary.

Two years clerical experience is necessary. Education may be used in lieu of experience.

Preferred Qualifications

Effective communication, time management, analytical and computer skills.

Experience in patient accounts, medical office, and/or bookkeeping.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs