Patient Account Representative - Hospital Patient Accounts - System Ops, Days (Remote)

Shift: Monday through Friday, Days

Work Location: Quarterdeck Building OR Work Remotely

Interested in working remotely? Apply today to discuss with the recruiter!

Salary Range: $14.80 - $23.32/hr

About MU Health Care:

MU Health Care is a growing academic health system in mid-Missouri comprised of multiple hospitals - including the region's only Level 1 Trauma Center and region's only Children's Hospital - and over 50 specialty clinics located throughout the region.

As an MU Health Care employee, you'll be part of an exceptional team committed to our mission of saving and improving lives. Our core values of inclusion, respect, service, discovery, responsibility and excellence foster a collaborative work environment where you can grow your career.

Learn more about MU Health Care. Learn more about living in Columbia, MO.

Job Summary:

Responsible for billing insurance companies and then following up on unpaid claims. No face to face patient interaction.

Detailed Description:

Responsible for billing and follow-up on accounts receivable for payers and patients to complete the collection process within the business office follow-up and collection guidelines. Fields third-party payers and patient questions and concerns and follows up accordingly.

Submission of claims electronically or paper, and follow up of unpaid claims by phone, mail, or electronically. Responsible for meeting assigned productivity goals

Basic Function and Responsibility:

To participate in diverse patient accounts activities including, but not limited to; bank deposit reconciliation, payment posting, payment analysis, credit and collections and/or financial counseling.

Characteristic Duties:

Process insurance and/or payment claims, including submission, follow up and payment application in accordance with all department productivity and accuracy standards. Utilize multiple internal and external computer programs and applications to process billing submissions and achieve prompt and optimum payment processing and deposit.

Review and analyze billing edits, errors, unpaid claims etc. and resolve within scope of authority. Analyze and determine appropriate action to be taken on inquiries from patients and payers and resolve within scope of authority. Analyze and monitor trends and problems pertaining to patient billing, provide documentation, and report/recommend action to Service Coordinator or Supervisor.

Monitor and evaluate patient accounts and refer delinquent accounts for collection, and may participate in collection activities. May verify insurance coverage and conduct credit checks.

May make arrangements for, and confirm, payments including financial assistance and self-pay payments. May interview patients or representatives to determine patient liability allowances, and type of financial assistance for which patient is eligible.

May train, as needed, other Service Coordinators and Patient Service Representatives in the clinics on revenue cycle software and/or insurance related issues that may be causing alerts and hold bills. Conduct all activities within established regulatory requirements.

Remain knowledgeable of federal, state and payer billing regulations. May complete unit/department specific duties and expectations as outlined in department documents.

Employee Benefits:

• Health, vision and dental insurance coverage starting day one

• Generous paid leave and paid time off, including nine holidays

• Multiple retirement options, including 100% matching up to 8% and full vesting in three years

• Tuition assistance for employees (75%) and immediate family members (50%)

• Discounts on cell phone plans, rental cars, gyms, hotels and more

See a comprehensive list of benefits here.

REQUIRED QUALIFICATIONS:

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired. Two (2) years of clerical experience; education may be used in lieu of experience.

PREFERRED QUALIFICATIONS:

Experience in patient accounts, medical office, or bookkeeping. Effective communication, time management, analytical, and computer skills. Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job.

The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.

PERFORMANCE EXPECTATIONS:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job; however, completion of these duties is a measure of successful performance. Employees of this job classification are subject to performance reviews. Basic function, responsibilities and characteristics duties may change at any time with or without notice.