Patient Account Representative- Central Billing Office

Patient Account Representative (CBO)

Seeking a Patient Account Representative in Johnson City, TN at our Central Billing Office. Office hours are typically 8-5, Monday through Friday.

WHO WE ARE:

State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group of more than 250 providers and 900 team members headquartered in Johnson City, TN with 35 locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members.

PRIMARY RESPONSIBILITIES:

• Prioritize delinquent accounts by age and dollar amount.

• Perform collection activities; contact patients and resubmit claims to third-party payors.

• Submit copies of office notes and operative reports.

• Review third-party Explanation of Benefits for appropriate payment.

• Answer patient questions and inquiries regarding their account.

• Identify and solve patient billing complaints.

• Compile information and prepare reports.

REQUIREMENTS:

• High school diploma or GED

EXPERIENCE:

Two years of collection experience in the medical field.

WHAT WE OFFER:

State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members including:

• Company Provided Life and Accidental Death and Dismemberment Insurance

• Company Provided Long Term Disability Insurance

• Employee Stock Ownership Plan

• 401(k) Company Contributions

• Voluntary options for Medical, Dental, Vision, and additional Life Insurance.

• Company match in Health Savings Account Plans (restrictions apply)

• Vacation, Personal, Sick and Holiday Time Off

• An array of team member perks and discounts

• Tuition Assistance Programs

• And more!

Qualifications