Patient Account Representative 3 (100% Fte, Days)

UW MEDICINE'S PATIENT ACCOUNT AND SUPPORT SERVICES Department has an outstanding opportunity for a PATIENT ACCOUNT REPRESENTATIVE 3

WORK SCHEDULE

Full-Time, 40 hours per week

Day Shift, 100% Remote

POSITION HIGHLIGHTS

Further your excellent customer service and problem-solving skills.

Be a part of a positive team that makes an impact.

PRIMARY JOB RESPONSIBILITIES

Obtain detailed information from patient and relay information to appropriate medical center, billing department, or patient relations staff.

Provide initial telephone screening for financial assistance and assist patients in completing financial assistance applications.

Handle a high volume of calls with patients, their families or representatives, insurance companies, attorneys, corporate clients.

Assist patients or their representatives in understanding their financial obligation and developing solutions to meet their financial responsibilities.

Set up payment plans, prepare accounts receivable adjustments.

Update patient demographic, financial and payer information in applicable systems.

Review the status of the entire patient account and exercise judgment to determine appropriate course of action for resolution.

REQUIRED QUALIFICATIONS

High School graduation or equivalent AND three years of experience in patient accounting, customer service, or a related office environment

OR Equivalent education/experience

ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center

• Montlake, UW Medical Center

• Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.