Chaska Medical Plaza
3000 Hundertmark Road
Revenue Cycle Services
This full time, benefit eligible Patient Account Representative will work on Hospital Billing and Accounts at the Chaska Medical Plaza building in Chaska. Previous experience with healthcare facility billing and strong customer service experience are required to be considered for this role.
Purpose of Job
This position is responsible for the timely and accurate analysis, reconciliation, and collection of all accounts receivable for Ridgeview Medical Center. This role also performs claim submission and follow-up to third party payers, accurate posting of insurance and patient payments in a timely manner, as well as scanning of documentation to appropriate accounts, answering all inquiries, and providing customer service in the resolution of billing issues and account balances. Primary focus is in one of the following areas: payment posting, collections accounts receivable management and/or remittance reconciliation.
Assures charge data entry is accurate.
Reviews clearinghouse transactions; reviews rejections for claim corrections, makes appropriate changes, and generates claim for submission or corrected claim.
Reviews aged accounts receivables, monitors, and works outstanding insurance claims.
Verifies charge interfaces are processing to appropriate accounts.
Assures the release of claims to third party payers.
Processes patient statements.
Assures payments are posted accurately and timely to patient accounts.
Answers inquiries regarding insurance and/or billing concerns and follow-up with peer source when needed.
Responds promptly to customer inquiries and problems.
Obtains and evaluates all relevant information to handle charge inquiries and problems.
Provides professional and courteous customer service to internal and external customers.
Maintains basic knowledge of insurance companies' policies and billing guidelines.
Performs other duties as assigned.
Minimum Education/Work Experience
High school graduate or equivalent
1-year healthcare facility billing experience
Attention to detail
Demonstrated skills in claim submission
Ability to respond appropriately to unpredictable situations and divers patient populations
Ability to work autonomously and as a team
Knowledge of basic computer functions and Microsoft Office applications
Capable of making independent decisions with the use of good critical thinking and problem solving skills
Ability to multi-task
Ability to serve patients in a friendly and efficient manner
Ability to perform basic math functions
Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above
Familiar with medical terminology
Hospital or clinic billing experience
Demonstrated conflict management and strong interpersonal skills
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Join an organization that seeks to enhance the lifelong health of the people it serves with a culture that nurtures the whole person- mind, body and spirit. Ridgeview Medical Center will not discriminate against or harass any employee or applicant for employment because of race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, genetic information, union membership, creed, marital status, familial status, sexual orientation, gender identity, status with regards to public assistance, membership in a local human rights commission, or any other category that may be protected by law.
Ridgeview Medical Center