Washington Regional Medical Center is our region's only locally governed, community-owned, not-for-profit healthcare system. Our system includes a 425-bed acute care hospital located in the heart of Fayetteville supported by our clinic system - including primary, specialty and urgent care operations - that span across Northwest Arkansas into Harrison and Eureka Springs. Being heavily supported and invested in our community makes Washington Regional a unique employer, encouraging staff to give back to the community in which we live and work and give back to each other.
Washington Regional Mission, Vision and Values prove to be a firm foundation and inspiration from which we fulfill our purpose.
Mission: Washington Regional is committed to improving the health of people in communities we serve through compassionate, high quality care, prevention and wellness education.
Vision: To be the leading healthcare system in Northwest Arkansas --- the best place to receive care and the best place to give care.
Values: To treat others - patients and their families, visitors, physicians, and each other - as we would want to be treated.
The role of the Patient Account Representative reports to the Office Manager. This position must be knowledgeable of various insurance regulations and requirements, including Federal and State guidelines. This position serves as the back-up for the surgery registration clerks, admitting clerks and cashier positions. Travel of less than 15 miles is required once a week and will require proof of vehicle insurance. This position spends the majority of time sitting (up to 80% of work time) with frequent walking of short distances (up to 20% of work time) as well as lifting and walking up/down stairs.
Responds to incoming inquiries using a variety of methods, including answering phones
Records patient messages and documentation
Reviews all inpatient and observation accounts ensuring accuracy and completeness of demographics and billing information
Prepares accounts for billing and processes payments
Contacts insurance companies to verify insurance eligibility and benefits
Uses resources provided by company, including online resources, to verify insurance eligibility and benefits
Pre-registers all patients scheduled for inpatient or outpatient services and establishes appropriate payment arrangements with patient or guarantor
Provides self-payment quotes
Performs collection responsibilities, including collection of co-pays and past balances
Reviews medical necessity for all outpatient Medicare pre-registrations
Medicaid eligibility and PCP referrals
Provides and obtains VA authorizations and secondary authorization requests
Scans and maintains records
Processes and sorts electronic faxes
Places patients in appropriate exam rooms
Completes screening on employees, patients, and visitors for illness related symptoms upon entry into the facility
Assists with cleaning and daily maintenance of patient areas
Other duties as assigned by leadership
Washington Regional Medical Center