Patient Account Clerk II (Shift 1) - HBO 065

JOB SUMMARY: The Patient Account Clerk II collects demographic and admission information, admits clients, verifies all information and will obtain proper signatures on all required documentation.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification with or without an accommodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• He/she collects, deposits, discharges clients and assists in the performance of other departmental duties.

• Computer literacy with the ability to learn new software is essential to the performance of this position.

• Must be able to operate a multi-line phone system and general office equipment.

• Employees in this position must be able to tolerate fast paced, stressful environment and appropriately deal with clients in all stages of crisis.

• Individuals should be organized and have excellent time management skills.

• It is crucial that employees in this position maintain and protect client confidentiality.

• Verbally verifies information with clients as they are admitted.

• Updates information in the computer as needed.

• Interviews all clients or guarantors for complete and accurate information.

• Explains all required forms for admission to client or guarantor.

• Obtains and witnesses signatures of the client or guarantor.

• Completes face sheets.

• Completes all financial paperwork with the client or guarantor, including: Financial Statement, Client/Guarantor Agreement, Notice to Medicare Clients, copies all insurance cards and does pre-certification, and Billing and Payment Information.

• Prepares charts for units.

• Responsible for bed assignment and accurate census information being received by 6:00 A.M. each day.

• Ensures that the needs of the client and/or family member(s) are respected in a courteous and timely manner, in keeping with the Center's Mission Statement.

• Receives, records and safeguards all client valuable in locked storage.

• Completes any Non-Admit packets in a timely manner.

• Performs File Maintenance on all admissions.

• Responsible for the completion of all discharge forms on client at time of discharge.

• Prepares necessary paperwork for the day-to-day operation of the hospital office.

• Assists Switchboard Operator.

• The ability to comply with the regulations requiring a workplace of dignity and respect and equal employment opportunity compliance.

• The ability to work collaboratively with others and to accept constructive criticism from supervisors and managers.

• Willingness to abide by the company's published rules and regulations

COMPETENCIES: Knowledge, Skills, Abilities, and Motivation (KSAM) required for an employee to be successful.

• Serving Our Consumers: Effectively meeting consumer needs, building productive consumer relationships, and taking responsibility for consumer satisfaction and loyalty.

• Consumer Focus: Building strong consumer relationships and delivering consumer-centric solutions.

• Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.

• Age Specific: Knowledge

• Basic Job Readiness: Courtesy, Flexibility, Reliability, Responsiveness

• Personal Effectiveness: Communication, Interpersonal Skills, Self-Management, Thinking Skills

• Organizational/Management: Compliance, CQI Commitment, Management of Information, Organizational Participation, Safety

• Performance Specific: Customer Focus, Medication Issues, Psychosocial Interventions

• Effective Communication: Clearly conveying information and ideas to individuals and groups in a manner that engages the audience and helps them understand and retain the message.

• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Manages Conflict: Handling conflict situations effectively, with a minimum of noise.

• Continuous Improvement: The ongoing process of achieving positive changes in service and processes in order to improve efficiency and quality.

• Resourcefulness: Securing and deploying resources effectively and efficiently.

• Cultivates Innovation: Creating new and better ways for the organization to be successful.

• Expertise: Demonstrating proficiency of an employee's skill or knowledge within their field of practice.

• Drives Results: Consistently achieving results, even under tough circumstances.

KNOWLEDGE AND JOB SKILLS: Computer knowledge and typing skills are required to perform this position. Must be able to process a high level of confidential information. Good spelling, writing and communication skills are necessary. Must be able to learn verbal de-escalation skills.

PERSONAL QUALITIES: Must be friendly, considerate, and able to show empathy for the clients. This employee should be able to work autonomously, show initiative as well as willingness to learn and accomplish necessary tasks.

SPECIAL FACTORS: Must have a tenacious work ethic.

JUDGMENT/DECISION MAKING: Utilizes established corporate policies and procedures in making decisions. Uses sound judgment in meeting the responsibilities and performing the duties of the position.

EDUCATION & EXPERIENCE:

• Education: High school diploma or equivalent.

• Experience: Minimum of three (3) years experience in an office setting is required.

TRAINING & DEVELOPMENT: Completes all requirements according to Individual Training Plan within the first six months of hire and annually. Other training and/or professional development may be assigned due to evolution of programs.

POSITION CONTENT: This job description is not intended to be and should not be construed as an all inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, and/or remove duties and assign other duties as necessary.