Patient Access Team Lead

Person Memorial Hospital

Who We Are:

At Person Memorial Hospital, we value people and strive to create an environment where individuals are recognized for who they are, not just what they can do. Our community facility boasts 68 beds and offers a range of specialties, including orthopedics, cardiology, general surgery, and emergency medicine. We also have a skilled nursing facility, imaging and laboratory services, and other subspecialty care options.

Where We Are:

Roxboro is north of the busy urban areas of Raleigh, Durham, and Chapel Hill. The town is known for its serene rural landscapes, pleasant climate, and warm small-town hospitality. Surrounded by beautiful hills, lush forests, and farmlands, Roxboro offers a relaxed lifestyle with excellent educational facilities, affordable tax rates, quality healthcare, and various recreational activities.

Position Summary

Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions.

Reports to: Patient Financial Services Director

Responsibilities of the Position

Audits and ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.

Distributes and explains forms, documents, and educational handouts to registration staff.

Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.

Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.

Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.

Audits and monitors IMM's & MSP reports on a daily and weekly basis.

Support Patient Access Director in measuring and monitoring registrars' performance regarding upfront collections on a weekly and monthly basis.

Serves as a mentor with training new employees in various functional activities required for all patient types.

Verifies insurance and runs estimators for pre-registration accounts.

Monitors QA goals as well as estimators from Relay Health for accuracy.

Performs functions of a registrar as needed.

Assumes on-call responsibilities to ensure adequate staffing when needed. Performs other duties as required.

Other duties as required.

Minimum Education

High school diploma or equivalent is required.

Required Skills

Critical thinking skills, decisive judgment, and the ability to work with minimal supervision.

Must be able to work in a stressful environment and take appropriate action.

EEOC Statement

Person Memorial Hospital ensures all job applicants and employees have equal employment opportunities. We comply with all applicable laws prohibiting discrimination against an employee or job applicant based on factors such as color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veteran status, or any other basis protected by federal, state, or local law.

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran